Media Monitoring Automation Specialist, Global Services
Job description
A Media Monitoring Automation Specialist, Global Services role at Muck Rack supporting the configuration, automation, and optimization of workflows that power global media intelligence services. The role focuses on transitioning manual processes into scalable, automated workflows across content acquisition, processing, and delivery systems.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Bulgaria
- Pay
- EUR 1,500 – 1,900 / month
What you'll do
- Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N
- Translate editorial and client brief requirements into scalable system configurations
- Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery
- Develop and document standard operating procedures (SOPs) for automated workflows
- Monitor and troubleshoot issues related to workflow automation, data quality, and system performance
- Collaborate with internal teams to ensure client requirements are accurately implemented and maintained
- Maintain up-to-date documentation of client configurations and communicate updates across teams
- Identify opportunities to improve workflow efficiency, scalability, and accuracy
- Support vendor-related processes including service evaluation, communication, and invoice reconciliation
What we're looking for
- Interest in workflow automation, systems configuration, or operational tooling
- Familiarity with automation platforms (e.g., N8N) or similar workflow tools
- Strong analytical mindset with attention to detail in system setup and monitoring
- Ability to clearly document processes and communicate across technical and non-technical teams
- Proactive problem-solver with a focus on continuous improvement
- Comfortable working in a fast-paced, evolving environment
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
Nice to have
- Experience supporting or working with third-party vendors
Your team
Global Services
The team supports the configuration, automation, and optimization of workflows that power global media intelligence services.
Benefits
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O'Reilly
- 2 additional PTO days annually for learning and development
How to get hired
- 130 minute interview with a member of our Talent Team
- 2A 1 hour zoom interview with the hiring manager
- 3Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads
- 430 minute executive interview
- 530 minute Bar Raiser
Apply
Direct apply at Muck Rack
Opens the job posting at Muck Rack
About Muck Rack
Trusted by thousands of organizations around the world to understand how their brands show up across news, social media and AI-generated answers
Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action. Founder-controlled and growing profitably and sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.
Key facts
- Trusted by 3,000+ companies worldwide
- Fully distributed team with a permanent remote setup
- Founder-controlled and growing profitably and sustainably
What they value
- Inclusive, Customer-First Culture
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation