SG
Mitarbeiter Kundenservice (w/m/d)
Contract type
Ongoing
Work mode
Remote · Freiburg im Breisgau
Experience
3 years
Job description
A service and customer support role at a construction software company, combining key account care, internal IT support and practical work with AI.
At a glance
- Work mode
- Remote · Freiburg im Breisgau
- Languages
- German
What you'll do
- Independently manage and proactively support major key accounts, from capturing requirements to successful implementation
- Receive, analyse and handle technical customer enquiries about KIAVA® and Globe®
- Support customers in using the software
- Document and track support cases
- Pass customer feedback and technical requirements on to product development
- Support internal technical and IT-related questions within SIDOUN
- Analyse and resolve internal IT problems in coordination with the responsible departments
- Follow current developments and possible applications of AI
- Apply AI practically in own work area and in service
- Try out new AI features and ways of working
- Build and share AI knowledge within the team
- Help further develop AI-supported ways of working and products
What we're looking for
- Good construction knowledge and understanding of the processes and requirements of the construction industry
- Experience in supporting demanding B2B customers, including larger companies
- Technical understanding and enjoyment of systematically analysing problems, functions and errors and finding suitable solutions
- Strong customer and service orientation
- Ability to explain technical matters in an understandable way
- Structured, independent and solution-oriented way of working
- Quick grasp and willingness to learn SIDOUN KIAVA® and SIDOUN Globe
- Enjoyment of teamwork and of contributing own ideas
- Confident manner and assurance in dealing with multiple contacts and complex customer requirements
Nice to have
- Experience in project management is an advantage but not a must
- Training or comparable professional experience related to the construction industry is an advantage
- Career changers are welcome
Your team
Service
Interface between customers, the SIDOUN team and product development
Benefits
- Close proximity to customers, products and their further development
- Actively shape your own area of work as the company grows
- Varied work across service, IT, software and AI
- Much personal responsibility and room to shape customer care
- Close collaboration with various company departments
- Short communication channels and a collegial atmosphere
- Room for own ideas and personal development
- Free breakfast and lunch
Apply
About SIDOUN International GmbH
SIDOUN is growing – and with KIAVA® we continuously develop our software and new ways of working around AI.
Key facts
- Develops software and new AI-supported ways of working under the KIAVA® brand
What they value
- Collegial togetherness
- Room for own ideas and personal development