PG
Mitarbeiter (m/w/d) im Kundendienst
Contract type
Part-time
Work mode
Hybrid · Hamburg, Germany
Experience
3 years
Job description
Customer service and logistics role at an AI-supported shipping comparison portal, handling customer inquiries, claims and service processes.
At a glance
- Employment
- Part-time · Employee (employment agreement)
- Work mode
- Hybrid · Hamburg, Germany
- Languages
- German – very good, English – good
What you'll do
- Handle incoming customer inquiries by email and phone as a competent contact person.
- Look after and advise existing customers and handle their concerns.
- Conduct research with shipping partners and handle damage cases and complaints.
- Follow open cases consistently through to final resolution.
- Find solutions to customer problems independently and ensure professional handling.
- Coordinate with internal departments and external shipping partners to resolve customer concerns quickly and reliably.
- Document customer inquiries and service cases traceably.
- Support the build-up, structuring and continuous improvement of customer service processes.
What we're looking for
- Enjoy working with people and strong customer and service orientation.
- Communicate in a friendly, confident and professional way, both by phone and in writing.
- Very good German skills in speaking and writing.
- Good English skills to handle international matters.
- Work independently, in a structured and reliable manner.
- Solution-oriented, think ahead and take responsibility.
- Confident use of PC and digital systems.
- Keep an overview even with several parallel cases.
Nice to have
- First experience in customer service or logistics is an advantage, but not a requirement; motivated career changers are welcome.
Benefits
- A modern and dynamic working environment in a growing company.
- Short decision-making paths and open communication.
- Independent work with a lot of creative freedom.
- Opportunity to contribute own ideas and actively help shape processes.
- Hybrid working with the option to work partly from home.
- A motivated team and varied tasks in an international logistics environment.
- A company laptop is provided.
- Flexible working hours and the option to work from home.
- Private health insurance.
Apply
About pakajo GmbH
AI-supported comparison and shipping portal for eCommerce.
With a selection of 60,000 shipping price options and an AI tracking tool, the Hamburg team helps customers reduce shipping costs and increase revenues.
Mission
Simplify international shipping for online retailers.
Key facts
- Hamburg
- Offers 60,000 shipping price options.
- Uses an AI tracking tool.
- Team based in Hamburg.
What they value
- Open communication.
- Independent work with creative freedom.