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NICE AI Senior Consultant (Cognigy)
Contract type
Ongoing
Work mode
Remote · Philippines
Experience
Mid-level · 3+ years
Job description
A hands-on technical consulting role focused on developing, testing and delivering the NICE CXone AI software platform, including NICE Proactive AI Agent, Cognigy and Omilia. The consultant works within the TTEC Digital project team to build and ship AI/LLM solutions for contact center environments.
At a glance
- Work mode
- Remote · Philippines
What you'll do
- Implement the NICE Proactive AI Agent, Cognigy and Omilia software
- Develop the NICE Cognigy and Proactive AI product and features
- Perform unit testing and code reviews
- Resolve defects encountered during the QA cycle
- Support the production environment
- Assist other developers in a team environment
- Code and test projects
- Deliver high-quality software on time
- Attend meetings and training as required
- Work with system analysis and project management for the successful completion of a project
- Enhance and improve software written in one or more of: CXone Studio, C#, ASP.NET, JavaScript
What we're looking for
- Contact Center as a Service (CCaaS) software management and domain experience
- 2+ years of Cognigy, Omilia or Kore.AI AI development
- 4+ years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
- 5+ years JavaScript experience
- 3 or more years' experience in CCaaS and/or UC environments
- 3 years of professional experience building and shipping ML or NLP systems, including focus on LLM based or Generative AI solutions
- 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
- Expert Python and strong software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers)
- Hands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, FAISS) and AI Agents
- Experience with enterprise level CCaaS architecture for complex business needs
- Network infrastructure experience
- Team player and the ability to mentor team members
- Desire to work in a fast-paced environment
Nice to have
- NICE CXone and CXone Studio experience
- Bachelor's degree in computer science, IT, or engineering preferred
Apply
Direct apply at TTEC Digital
Opens the job posting at TTEC Digital
About TTEC Digital
TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage.
Key facts
- 1,800+ employees
- Customer experience (CX) technology and services
- Sister company TTEC Engage is a 60,000+ employee service company
- TTEC Holdings Inc. is the parent company for both Digital and Engage
- TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries