NiCE CXone Engineer
Job description
The NICE CXone Services Engineer implements, configures, tests and supports NICE CXone contact center solutions for clients, translating business requirements into technical solutions across voice and digital channels. The role sits within the TTEC Digital project team and contributes to solution design, troubleshooting and production support.
At a glance
- Work mode
- Remote · Philippines
What you'll do
- Contact Center as a Service (CCaaS) software management and domain experience
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
- Code and test projects
- Deliver high-quality software on time
- Attend meetings and training as required
- Work with system analysis and project management for the successful completion of a project
- Implementation, configuration, testing, and support of NICE CXone contact center solutions
- Translate business requirements into effective technical solutions across voice and digital channels, including IVR, ACD, VoIP, email, SMS, and chat
- Participate in solution design, system configuration, troubleshooting, testing, and production support
What we're looking for
- NICE CXone and CXone Studio Experience
- 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
- 3 or more years' experience in NICE CXone and UC environments
- 1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
- Experience with enterprise level CCaaS architecture for complex business needs
- Network infrastructure experience
- Team Player
- Desire to work in a fast-paced environment
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences
- Exercises wide latitude in determining objectives and approaches to engagements
- Works on issues for development and future concepts
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
- Ability to work US daytime hours
Nice to have
- Bachelor's degree in computer science, IT, or engineering preferred
Your team
TTEC Digital project team
Apply
Direct apply at TTEC Digital
Opens the job posting at TTEC Digital
About TTEC Digital
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
Mission
Pioneer engagement and growth solutions that fuel the exceptional customer experience (CX)
Key facts
- 1,800+ employees
- Sister company TTEC Engage is a 60,000+ employee service company
- TTEC Holdings Inc. is the parent company for both Digital and Engage
- Awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries