MR
People Operations specialist
Contract type
Ongoing
Work mode
Remote · UK
Experience
Mid-level · 3+ years
Job description
People Operations specialist responsible for owning operational workflows across People Operations, payroll, finance operations, travel, events, and internal systems at Massive Rocket. The role is hands-on, focused on accuracy, process improvement, and automation.
At a glance
- Employment
- Full-time · Employee or contractor
- Work mode
- Remote · UK
What you'll do
- Own end-to-end employee lifecycle operations, from contracts and onboarding through role changes, payroll updates, and offboarding.
- Prepare and manage offer letters, employment contracts, addendums, and other people documentation, ensuring accuracy and timely execution.
- Coordinate monthly payroll, contractor invoices, expenses, and approvals, ensuring payments are accurate and on time.
- Manage company travel, accommodation, transport, itineraries, and employee travel queries.
- Plan and coordinate company events, offsites, venues, vendors, and on-the-ground logistics.
- Maintain accurate records across employee data, leave, sick days, bookings, expenses, contracts, and operational documentation.
- Act as a key point of contact for HR and operational queries, resolving issues efficiently and escalating when required.
- Manage SOWs, Change Orders, signatures, and documentation to ensure complete and accurate records.
- Continuously improve operational workflows, documentation, and internal processes to make them more efficient and scalable.
- Build and maintain automation and workflow improvements that reduce manual work, data entry, and errors.
What we're looking for
- 3+ years of experience in People Operations, HR Operations, Business Operations, Finance Operations, or a similar role.
- Strong experience managing employee lifecycle processes, contracts, documentation, and HR administration.
- Hands-on experience with payroll, contractor payments, expenses, and financial administration.
- Excellent organisational skills with exceptional attention to detail and accuracy.
- Experience coordinating travel, events, offsites, vendors, and company logistics.
- Comfortable managing confidential employee and financial information with discretion.
- Strong ownership mindset with the ability to manage multiple priorities and deadlines independently.
- Strong communication skills and confidence working with employees, vendors, and internal stakeholders.
- Process-oriented and proactive, with a track record of identifying ways to improve operational workflows.
- Comfortable working with HRIS, payroll, expense, e-signature, and other business systems.
- Experience using automation tools to reduce manual processes and improve data accuracy.
- Comfortable working in a fast-paced, growing, and internationally distributed environment.
Nice to have
- Experience in a startup, scale-up, agency, or remote-first company.
- Experience managing operations across multiple countries or regions.
- Familiarity with tools such as HRIS, payroll platforms, expense management, e-signature, and workflow automation tools.
- Basic understanding of employment compliance and payroll requirements across multiple markets.
Benefits
- Rocket-Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
- A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
- A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
- Remote-First for Life – Work from wherever you feel your best
- Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
- Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
Apply
About Massive Rocket
We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies.
Massive Rocket is a rapidly scaling Braze and Snowflake agency. In just five years, we've grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue.
Mission
Transform how digital marketing, product, and engineering teams connect
Key facts
- Digital agency
- Braze and Snowflake agency
- Growing at speed, gearing up to hit $100M in revenue
- Remote-First for Life
- BYOD policy
- No visa sponsorship available
What they value
- Ownership
- Collaboration
- Growth