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Operations Manager:in (w/m/d)
Contract type
Ongoing
Work mode
Hybrid · Berlin, Germany
Experience
3 years
Job description
Coordination role in operations, scheduling customer appointments and maintaining contact with customers and internal teams.
At a glance
- Work mode
- Hybrid · Berlin, Germany
- Languages
- German
What you'll do
- Coordinate and schedule customer appointments and align with internal teams and external contacts.
- Maintain active customer contact by phone, email and digital channels, from scheduling to clarifying open questions.
- Monitor operational processes and keep track of tasks, deadlines and feedback.
- Actively shape existing processes, identify improvement potential and develop pragmatic solutions.
- Document and maintain relevant information in the CRM/planning system and work closely with adjacent departments.
What we're looking for
- Professional experience in operations, ideally in optimizing and ensuring operational processes.
- Reliable, responsible and communicative, keeping an overview even in stressful situations.
- Careful and detail-oriented with enjoyment in structuring processes efficiently.
- Hands-on, takes responsibility and independently finds pragmatic solutions for operational challenges.
- Completed vocational training or degree; career changers welcome.
Benefits
29 vacation days plus a free day on Christmas Eve and New Year's Eve, discounted Wellhub membership and Corporate Benefits.
- Work at Germany's first green unicorn and actively shape the solar energy transition.
- Motivated, diverse team of over 65 nationalities.
- Hybrid working concept.
- Workflex: possibility to work abroad up to 30 days per year.
- Modern office in Berlin-Friedrichshain with height-adjustable desks, table tennis, drinks fridges and barista coffee.
- Onboarding day with welcome bag and buddy program.
- Transparent all-hands, short decision paths and open feedback culture.
- Team spirit and team and company events.
Apply
Direct apply at Enpal
Opens the job posting at Enpal
About Enpal
A solar system on every roof, a battery in every home and an electric car in every garage.
Integrated solution for decentralized energy from solar system and battery storage to wallbox, smart meter and heat pump, powered by the AI-supported Enpal.One+ platform.
Mission
Enpal makes a decentralized energy solution possible with an integrated overall solution.
Key facts
- Germany's first green unicorn.
- Team of over 65 nationalities.
- Modern office in Berlin-Friedrichshain.
What they value
- Open feedback culture, because without mistakes there is no progress.
- Diversity and non-discrimination.