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Operations Manager

NECSWS
Contract type
Ongoing
Work mode
Remote · Ireland
Experience
3 years

Job description

The Operations Manager is responsible for the day-to-day activities of the UNHS screening programme in Ireland, ensuring robust processes, quality, staff management and oversight of workforce training, accreditation and competency. The role ensures the programme is delivered in line with national standards and internal targets.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Ireland

What you'll do

  • Direct line management responsibility for all regional Co-Ordinators, and overall responsibility for staff within the UNHS programme in Ireland
  • Be the main point of contact for the programme with all stakeholders (internal and external)
  • Ensure business is operated in a profitable and efficient way
  • Ensure that all records, documentation and audits are actioned and maintained appropriately and in accordance with appropriate legislation, and that confidentiality is maintained at all times
  • Capacity planning, rota management and workforce management
  • Health and Safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation
  • Assess and monitor the performance of staff and processes ensuring the quality of service is of a high standard
  • Encourage and participate in training and educational programmes to enhance staff performance
  • Accountable for staff management and the overall overview of the screening teams work, monitoring attendance in relation to absence including sickness, annual leave and special leave
  • Overall responsibility and oversight of recruitment, induction, appraisal, succession planning and the continued professional development of staff
  • Provide guidance and support to managers throughout the recruitment process and act as the key escalation point for people matters, working closely with HR on complex issues, investigations and formal hearings
  • Responsible for ensuring overall site/regional P&L, forecasting, invoicing, validation and monthly reconciliation
  • Responsible for ensuring overall site/regional reporting and feedback on all operational and KPI matters
  • Have a flexible approach to the changing needs of the local service and the company as a whole

What we're looking for

  • Experience with working in a healthcare setting
  • Experience with managing staff, particularly large, remote teams
  • Management experience including performance management of teams and individuals
  • Show initiative and the ability to prioritise tasks and to use problem solving skills
  • Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with patients/stakeholders in a calm, sensitive and reassuring way
  • Ability to work successfully across professional organisations and with a multitude of stakeholders
  • Must display people management skills and the ability to lead a team
  • Must be IT literate with experience of using bespoke screening database software and a knowledge of information governance
  • Capability to work largely unsupervised, but with the responsibility of close supervision of other clinical/clerical staff within the programme
  • Must be able to exercise openness through consulting with line managers at all times
  • Must be willing to participate and evidence continuing professional development (CPD)
  • A full driving licence and your own transport to travel to and from venues and other places of work within the programme area
  • Previous experience and proficiency with computer applications
  • Excellent interpersonal, organisational and communications skills
  • Flexibility to travel within Ireland and UK
  • Ability to work independently or as part of a team
  • Own car, Driving Licence
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the EU
  • A full, clean Irish driving licence is essential

Nice to have

  • Proficiency in Irish language and or any other language

Your team

UNHS programme in Ireland

How to get hired

  1. 1All offers are subject to satisfactory vetting and reference checks
  2. 2Depending on the nature of the role, Garda Vetting may also be required
  3. 3Successful applicants will be required to provide full details of any previous cautions and convictions and undertake an enhanced disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years or the equivalent

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About NEC Software Solutions

NEC Software Solutions is part of global tech giant NEC Corporation. Its software helps dispatch ambulances, support families, keep trains on the move, locate missing people and test the hearing of newborn babies. It works with governments, hospitals, police forces, housing providers, local authorities and more.

Key facts

  • 3,000+ employees
  • Software
  • Part of global tech giant NEC Corporation
  • Works with governments, hospitals, police forces, housing providers, local authorities and more