Operations Specialist

BMAT

Contract type

Ongoing

Work mode

Remote · Europe, APAC region

Experience

Mid-level · 3+ years

Job description

Operations Specialist at BMAT Music Innovators, working at the intersection of clients, data, operations, and technology to support music usage data and royalty distribution. The role involves assessing customer needs, coordinating operational delivery, and collaborating with technical teams on scalable solutions.

At a glance

Work mode: Remote · Europe, APAC region
Languages: English – fluent

What you'll do

Learn our services and operational workflows, grasp client needs, and ensure reliable execution
Translate business requirements into clear technical specifications and communicate technical concepts to non-technical stakeholders
Investigate datasets, identify inconsistencies, uncover root causes, and turn findings into actionable improvements
Spot repetitive tasks, streamline inefficient workflows, and partner with relevant teams to implement automation
Work closely with clients, Operations, Engineering, and other internal stakeholders to resolve issues and improve service delivery
Look for opportunities to reduce operational effort and enhance quality as our services and customer needs evolve

What we're looking for

3+ years of experience in project management, technical account management, or client support within technical environments
Highly organized multitasker with strong attention to detail
Initiative, drive, enthusiasm, and entrepreneurial attitude
Excellent decision-making, critical thinking, and problem-solving
Passion for listening, asking, understanding, and communicating
Love for teamwork and learning
Technical literacy: can follow technical discussions, understand concepts such as backend and frontend systems and data pipelines, and read and write technical documentation
Be comfortable dealing with a large amount of data and numbers
Fluency in English is a must
Based in Europe or APAC region

Nice to have

Coding experience is welcome but not required
Proficiency in Indonesian or Filipino are a plus but not mandatory
Knowledge or experience about music publishing and internal CMOs documentation and distribution processes is highly desired

Benefits

Flexible working hours and location
Unlimited time off because we believe that you know best when you need to rest
You can make the role your own and run your own development
Flat hierarchy
Online language classes to improve your Spanish or English
Online and onsite courses and music industry workshops run by inhouse experts
We'll provide you with all equipment needed for you to be comfortable
Barcelona HQ office available to you, kitted out with a rehearsal room

Save

About BMAT

BMAT Music Innovators connect music usage data with the information needed to identify rights holders and support accurate royalty distribution. Our work combines music expertise, data, technology, and operational delivery.

Mission

Help make music live forever

Key facts

Barcelona
Team includes rappers, producers, cello players, DJs, and songwriters
Barcelona HQ office available, kitted out with a rehearsal room
Open-minded and flexible culture that fosters diversity

What they value

Diverse perspectives drive innovation
Open-minded and flexible culture
Learning from each other
Equal opportunities for everyone