NG
Organisationstalent gesucht: Technischer Disponent im IT-Helpdesk (m/w/d)
Contract type
Ongoing
Work mode
Remote · Kempten, Germany
Experience
3 years
Job description
A dispatch and service coordination role at an IT system house, handling support requests, scheduling technicians and managing commercial and master data tasks.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Kempten, Germany
- Languages
- German
What you'll do
- Act as first point of contact for support, change and requirement requests, recording, categorizing and prioritizing them.
- Steer incoming service requests and forward them to 1st and 2nd level support.
- Organize and coordinate on-site appointments for 2nd level support.
- Maintain customer data and technical project details in the ticket system.
- Plan, organize and control technician deployments with a focus on quality, cost and deadlines.
- Check performed services and ensure everything runs according to plan.
- Take responsibility for commercial tasks from billing to cost control.
- Maintain supplier and material master data.
What we're looking for
- Experience in dispatch, ideally in an IT or technical environment.
- A knack for organization and a structured, detail-oriented way of working.
- Communication talent to connect customers, technicians and internal teams.
- Basic technical understanding and the ability to grasp complex tasks quickly.
- Commercial knowledge and routine in handling billing.
- Confident use of ticket systems and Office applications.
- Resilience, solution orientation and a good portion of team spirit.
Benefits
Flexible working hours and the option to work mobile after probation and by team agreement, including a company notebook.
- Permanent employment contract with an attractive salary package.
- A modern workplace with top IT equipment.
- A family-like company climate with flat hierarchies where your ideas are expressly welcome.
- Careful onboarding by experienced colleagues.
- Regular training, further education and exchange with experts from other locations.
- Free drinks (coffee, tea, water) and regular team events.
- Access to the WELLPASS fitness program.
- Support with apartment search if you want to relocate.
Apply
About NEXPERTO GmbH
An innovative IT system house supporting business customers with tailored IT solutions.
NEXPERTO is an IT system house from Kempten specialized in the higher demands of mid-sized companies, taking on individual projects as well as the role of an external IT department.
Mission
To offer customers IT service of the highest class.
Key facts
- Kempten, Germany
- The team takes on both individual projects and the role of an external IT department.
- Full managed services keep customers' IT infrastructure current, monitored 24/7 in real time.
- Core competencies include IT outsourcing, managed services, home office, backup and IT security concepts.
What they value
- Efficient, solution-oriented teamwork without losing sight of what matters.
- Flat hierarchies, clear structures and an open way of working together.
- Reliable customer service and modern technologies that create real added value.