People Operations Associate, 12 month fixed-term contract
Job description
A 12-month People Operations Associate role providing caregiver cover on Monzo's People Operations team, keeping core people processes running smoothly and supporting an HRIS implementation.
At a glance
- Employment
- Temporary · Employee (employment agreement)
- Work mode
- Remote
- Pay
- GBP 34,000 – 40,000 / year
- Apply before
- November 2, 2025
What you'll do
- Administering employee changes in our People systems
- Benefit sign up and opt out administration
- Issuing contractual change letters for our Monzonauts
- Managing the offboarding process for our leavers
- Issuing employment references, including regulatory references
- Supporting the compilation & checking of monthly payroll, and helping with pay queries
- Managing caregiver leave & other leave processes
- Answering general people queries for our Monzonauts
- Acting as a source of knowledge for all people policies, procedures and ways of working
- Managing our mandatory training programme, and supporting Learning & Development with administration and logistics for other required training programmes
- Supporting Monzo's growth and expansion, responding to queries and managing robust processes across multiple EU countries
- Carrying out audit checks within core people processes to ensure the task has been fulfilled accurately
- Regular data audits to ensure our data is accurate and complete
- Ad hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates
- Designing scalable People Operations workflows, supporting system migrations, and identifying opportunities to automate and optimise ways of working
- Producing and continuously improving documentation for all people processes
- Supporting our People Partners & Advisors, Reward squad, Hiring squad and others on People wide projects
What we're looking for
- Great prioritisation skills, dealing with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs)
- Great attention to detail
- Strong communication skills
- Hands-on experience with HRIS implementations and workflow design, including supporting system migrations
- Strong understanding of People Operations requirements, able to adapt processes to fit new systems and proactively identify opportunities to improve and streamline ways of working
- An automation-first mindset, finding ways to use AI or workflow automation to eliminate repetitive tasks
Your team
People Operations
Our team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.
Benefits
- £34,000 - £40,000 depending on experience + Incentive Awards tied to your performance + benefits
- This role can be fully remote
- Flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
- Learning budget of £1,000 a year for books, training courses and conferences
- Part-time working possible whenever we can
How to get hired
- 1Recruiter call
- 2Full interview loop, which involves 1 role specific interview and 1 behavioural interview
Apply
About Monzo
We're on a mission to make money work for everyone.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
Key facts
- Banking
- Started as a prepaid card
- Product offering has grown a lot in the last 10 years in the UK
- Offers personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK
- UK customers can save, invest and combine their pensions with Monzo
- Known for hot coral cards and get-paid-early feature
- Financial education on social media and award winning customer service
What they value
- We're not about selling products - we want to solve problems and change lives through Monzo
- Diversity and inclusion are a priority