People Services Manager
Job description
People Services Manager leading a core department in MAF International's new People and Culture function, delivering employee lifecycle management, policy management and the People and Culture Management System (PCMS) to around 850 staff across 31 units and 3 support offices.
At a glance
- Work mode
- Remote · Worldwide
What you'll do
- Lead and develop a team of People professionals across three sub-functions, including the PCMS Specialist, building a customer-centric, high-performance culture.
- Own People Services requirements for the PCMS — service priorities, data quality and access controls — working with Digital/IT, the vendor and implementation partners through go-live.
- Run employee lifecycle services — contracts, onboarding, transitions, offboarding and records — across all 31 units and 3 support offices, to clear service standards.
- Coordinate the People policy lifecycle — from specialist review and approval to publication and implementation: standardise wherever it helps, localise where it matters.
- Champion digital self-service and automation so our people spend their time on impact, not administration.
- Turn clean data into insight: your reporting feeds the analytics that drive organisation-wide decisions.
What we're looking for
- Evidence of building and leading high-performance People service-delivery teams across multiple countries.
- A track record managing a People-services or shared-services function, including service standards, SLAs and continuous improvement.
- Strong knowledge of modern cloud HR systems and experience as business owner of an PCMS, including data quality and vendor management.
- Proven experience implementing global People policy frameworks and managing compliance across multiple jurisdictions.
- A process designer's mind with a customer's heart — efficiency that never loses sight of the person behind the ticket.
- Sharp attention to detail, sound knowledge of employment-law principles across jurisdictions, and the ability to balance global consistency with local realities.
- You share our vision, mission and values.
- Candidates must hold existing legal working rights for their proposed location of employment.
Your team
People Operations and Strategic Projects
A newly built People and Culture function, integrating a historically federated structure into a single global organisation.
Benefits
- A rare chance to build, not just run — you join as the function takes shape, with genuine influence on its design.
- Work from anywhere: this role is globally remote, because talent matters more than time zone.
- A small, expert team with real influence, in an organisation whose work has measurable impact.
Apply
About Mission Aviation Fellowship International
A Christian not-for-profit organisation with an 80-year history, undergoing a major transformation — integrating a historically federated structure into a single global organisation.
Mission
Uses aviation to deliver essential services — medical evacuations, supplies, disaster relief and education — to remote communities across Africa and Asia Pacific, with the goal of reaching more than 5,000 remote communities by 2045.
Key facts
- 80-year history
- Undergoing a major transformation — integrating a historically federated structure into a single global organisation
- Goal of reaching more than 5,000 remote communities by 2045
- Around 850 staff across 31 units and 3 support offices, including some 120 internationally mobile staff