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Principal CRM Consultant

Massive Rocket
Contract type
Ongoing
Work mode
Remote
Experience
Lead / principal · Not stated

Level inferred from job title

Job description

A Principal CRM Consultant role at Massive Rocket, acting as a senior technical and strategic lead on one or two client accounts and setting the quality bar for CRM work across the delivery team. The role focuses on solving complex CRM problems, measuring impact, and building frameworks, training and IP.

At a glance

Employment
Employee or contractor
Work mode
Remote

What you'll do

  • Solve the complex technical and strategic problems others can't, and own the quality bar on your accounts
  • Bring deep expertise in areas such as experimentation and measurement, loyalty programme design, customer segmentation, or advanced builds in SQL and HTML email
  • Design solutions that give clients a lasting competitive advantage, delivered in phases that add value at each step towards the long-term vision
  • Lead solutioning and prioritisation conversations in ambiguous client environments, breaking large programmes into achievable milestones
  • Build trusted relationships with Director, VP and C-suite stakeholders that outlast any single project
  • Make sure Massive Rocket brings a strong, defensible point of view to every engagement you support
  • Use data to anchor every recommendation, and turn complex problems into clear decks, documents and conversations
  • Measure the impact of your work with control groups, holdouts and A/B tests, and report regularly on what it means for client revenue, retention and engagement
  • Run training that raises skills across the delivery team, and create frameworks, playbooks and documentation that others actually use
  • Mentor a wide range of teammates informally, and be the role model junior consultants want to grow into
  • Lead best practice in your craft across Massive Rocket, such as CRM strategy, data standards and loyalty frameworks
  • Join pitch teams to help scope work, build IP and win new clients

What we're looking for

  • Proven, measurable impact: clear examples of revenue or retention growth from your work, measured against a control or holdout, and used to presenting those results to clients
  • Hands-on craft: comfortable writing segmentation in SQL, personalising with Liquid, and designing and launching journeys yourself
  • Deep platform expertise: delivered live projects in Braze
  • Multi-client experience: delivered for several brands at once in an agency or consultancy, and can balance competing priorities without letting quality slip
  • Influence beyond your own work: made the people around you better by running training, creating frameworks or playbooks others adopted, or introducing ways of working that stuck
  • Senior stakeholder confidence: comfortable presenting to Director, VP and C-suite stakeholders, and respectfully challenging them when the data points another way
  • Valid right to work in your location; no visa sponsorship available
  • Contractors: provide proof of incorporation and current insurance

Nice to have

  • Deepest expertise in a similar platform, such as Salesforce Marketing Cloud or Klaviyo

Your team

CRM

The CRM discipline within the delivery team; you'll lead best practice in your craft across Massive Rocket.

Benefits

  • Rocket-Fuelled Growth: big challenges, fast learning, and the chance to level up quicker than anywhere else
  • Supportive Culture: a positive team that backs each other and celebrates wins together
  • Global Team: work with talented people across Europe, the US, Latin America and beyond
  • Remote-First: work from wherever you do your best work
  • Clear Progression: a defined career ladder, so you always know what growth looks like
  • Team Events: regular meetups and events to connect with the team

How to get hired

  1. 1Applications reviewed, possibly with AI tools supporting parts of the hiring process
  2. 2If you haven't heard within two weeks, you haven't been successful this time
  3. 3We may ask for ID, such as a passport, ID card or recent utility bill
  4. 4We may ask for two references

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About Massive Rocket

A rapidly scaling Braze and Snowflake agency

Massive Rocket is a rapidly scaling Braze and Snowflake agency that builds human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. In five years it has grown at speed and is gearing up for its next milestone of $100M in revenue.

Mission

To transform how digital marketing, product, and engineering teams connect

Key facts

  • Digital marketing / CRM agency
  • Rapidly scaling Braze and Snowflake agency
  • Grown at speed over five years
  • Gearing up for a $100M revenue milestone
  • Builds human experiences at scale powered by web, mobile, cloud, data, and AI technologies
  • Every role is entrepreneurial
  • Remote-first with a global team across Europe, the US, Latin America and beyond
  • Operates a BYOD policy
  • Unable to offer visa sponsorship

What they value

  • Ownership
  • Collaboration
  • Growth