Principal Instructor

SOTI

Contract type

Ongoing

Work mode

Remote

Experience

Senior · 8+ years

Job description

The Principal Instructor is a technical authority on how the SOTI ONE Platform is taught worldwide, designing, delivering and governing advanced technical training for enterprise mobility, endpoint and IoT management solutions. The role sets the technical and instructional standard for global technical training and acts as escalation point for complex technical and learner-experience issues.

At a glance

Work mode: Remote
Languages: English – fluent

What you'll do

Deliver advanced, hands-on technical training on the full SOTI ONE Platform – including SOTI MobiControl, SOTI XSight, SOTI Connect, SOTI SNAP and SOTI Identity – to global audiences of partner engineers, customer administrators, and SOTI Sales Engineering, Technical Support and Professional Services staff
Teach and troubleshoot at the architecture level: on-premises, cloud and hybrid deployment topologies; deployment server and management service configuration; Microsoft SQL Server and IIS dependencies; high availability and scalability; network, firewall and proxy requirements; and certificate/PKI infrastructure
Teach and integrate enterprise identity and security: directory services (Active Directory/LDAP), cloud identity providers (e.g., Microsoft Entra ID), SAML/OIDC single sign-on, certificate-based authentication, role-based access control and compliance enforcement
Demonstrate and teach advanced configuration and automation, including lockdown and kiosk profiles, policy and compliance rules, application management and app configuration, scripting, REST APIs and third-party integrations
Diagnose and resolve complex, multi-layer technical issues in real time in front of live audiences using logs, network traces and known-issue knowledge, and turn the findings into documented guidance for learners and internal teams
Demonstrate deep technical fluency without a script: explain not only how to perform each configuration or deployment step, but why it exists, what fails if it is skipped or done incorrectly, and how to recover
Take an active mentoring role with learners and regional peers, building and sharing technical knowledge across internal and external global audiences
Track product roadmaps and release cycles, reach readiness on new capabilities ahead of general availability, and lead training for new product introductions (NPI)
Apply evidence-based adult learning principles (andragogy, experiential learning, cognitive load management, spaced practice and performance-based assessment) to make complex enterprise technology learnable for audiences of varied technical depth, roles and cultures
Partner with Instructional Design to shape course architecture using recognized models (e.g., ADDIE/SAM, Bloom's Taxonomy, Gagné's Nine Events of Instruction), so that learning objectives map to real-world job tasks and measurable performance outcomes
Design scenario-based labs, troubleshooting challenges and practical assessments that validate applied competence rather than knowledge recall
Adapt facilitation style, pacing and depth in real time for audiences spanning multiple languages, markets, levels of technical maturity and English proficiency, using highly engaging, audience-focused techniques
Apply a continuous improvement process to close the loop on learner feedback, resolving delivery issues and negative comments with a solutions-first mindset
Define technical requirements for, and validate, training lab environments in partnership with the Technical Lab Environments team – including cloud-hosted and on-premises instances, virtual devices and emulators, physical device fleets, certificate infrastructure and integrations – so that labs are reliable, repeatable and scalable for concurrent global delivery
Own lab readiness and in-class recovery: set up, troubleshoot and restore training environments under time pressure without compromising the learner experience
Act as a lead facilitator for Global Training initiatives, ensuring world-class delivery and that the learner experience is never compromised
Oversee training delivery and quality in locations that are not visited in person by building strong working relationships with in-region personnel and partners
Travel extensively across international regions to deliver instructor-led training, and organize virtual, web-based and self-paced alternatives where in-person delivery is not practical
Work flexible hours, including early or late starts, to support delivery and coordination across global time zones (Americas, EMEA and APAC)
Represent SOTI as an experienced technical voice to strategic customers, global channel partners and OEM alliances, protecting SOTI's brand and technical credibility in every engagement
Establish and manage relationships with internal business partners across SOTI regions: take in and prioritize training requests, keep stakeholders informed, and resolve regional concerns
Exercise sound judgement over confidential and commercially sensitive information, with a clear understanding of partner contractual relationships, program tiers, NDAs and the operational limits on what may be shared with each partner or customer
Build global training plans with the Manager, Principal Instructors, across instructor-led, virtual, self-paced and train-the-trainer models, and coordinate facilitation across regions and time zones
Make independent decisions in ambiguous, high-stakes situations – such as live environment failures, escalated customer concerns or changing event requirements – and remain accountable for the outcome
Serve as subject matter expert and voice of the learner with Product Management and R&D; give structured feedback on usability, documentation gaps and recurring field issues; lead NPI training readiness with product owners and managers

What we're looking for

Bachelor's degree in Computer Science, Information Technology, Engineering, Adult Education or a related field, or equivalent professional experience
8+ years of progressive experience in enterprise technology roles, including 5+ years delivering technical training to technical audiences (engineers, administrators, partners) in an enterprise software environment
Expert hands-on knowledge of enterprise mobility and unified endpoint management (MDM/EMM/UEM) platforms, including Windows modern management and Apple platforms, and of emerging technologies
Proven ability to troubleshoot complex, multi-component systems in live, high-visibility settings
Working proficiency in scripting and automation, and with REST APIs
Executive-level presentation and communication skills, with the range to move from stakeholder briefings to deep engineering sessions
Excellent written and spoken English, with the ability to produce documentation used across regions and represent SOTI to international audiences
Experience working with global, multicultural audiences and partner ecosystems, including partner relationship management
Proficiency with learning management systems, virtual classroom platforms and Microsoft 365
Willingness and ability to travel extensively, internationally

Nice to have

SOTI ONE Platform experience strongly preferred, and experience with other UEM platforms an asset
Industry certifications such as Android Enterprise Professional/Expert, Apple Certified IT Professional, Microsoft Certified: Endpoint Administrator Associate, CompTIA Network+/Security+ or ITIL
Experience with rugged and specialty devices, printers and IoT (e.g., Zebra, Honeywell, RFID)
Additional languages an asset

Your team

Global Training

The team responsible for global technical training delivery and quality across SOTI regions.

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About SOTI

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Key facts

SOTI does not charge any fees at any stage of the recruitment process
SOTI ONE Platform is used for enterprise mobility, endpoint and IoT management