Product Education Manager (AI-Enabled)
Job description
A new Product Marketing role at CloudTalk owning how customers and internal teams learn the product, building AI- and automation-driven systems to keep documentation, in-app guidance and education content in step with a fast release cadence.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · EU
What you'll do
- Build systems that update product documentation automatically as the product ships
- Set up the review process: every change checked by a person, whether a person or AI wrote it, and every mistake fed back into the rules
- Run and extend release notes automation
- Build regular checks that compare docs, tours and screenshots against the live product and flag what drifted
- Keep product facts accurate for the AI tools that answer customers and our teams
- Run how-to launches end to end for changes in how the product works, from docs and in-app guidance to technical how-to for our teams
- Keep in-app guidance up to date and report on how it performs against activation and adoption goals
- Keep interactive demos and how-to content current for prospects and new customers
- Run internal and external product education sessions and webinars for new releases
- Improve what we have: systems that show what customers and our teams keep asking, so we fix the content that matters most
What we're looking for
- You've owned product content in a SaaS company: docs, onboarding, product education or enablement; teaching people how a product works is the core of what you do
- You can look at a product change and see what it means for customers and our teams: what they need to know, do differently or set up
- You write clearly and plainly, and you can explain a setup in five steps instead of fifteen
- You also build: you've built systems with AI, not just used it: a workflow, an automation, a docs pipeline
- You know where AI helps and where it doesn't, and you decide which work AI takes on and which work stays with you
- You decide from data: what people search, ask and get stuck on, and what moves activation
- You're comfortable in Claude, GitHub and Markdown, or keen to learn fast
Nice to have
- Experience with Mintlify, Appcues, Storylane or similar tools
- Background in telephony, contact center or sales software
- Additional languages
Your team
Product Marketing
A new role in Product Marketing working closely with Product, Support and Marketing
Benefits
- Unlimited PTO that people actually take
- Fully remote with four European hubs
- A coach you can book
- A career path in writing
- Equity when you deliver
- Recurring 1-on-1 sessions with our resident coach on company time
- Transparent job-leveling framework
- Equity earned over time through seniority, tenure, and consistent impact
- Taking 30 days a year is normal
- Depending on the team, work from one of our hubs four days a week or fully remotely
- Flexible hours, built around your team
- A MacBook for work, plus a home-office allowance
- Recharge Fridays: 4 extra all-company days off a year
- Fitness allowance
- Up to €5,000 per referral
- Two offsites a year (all-company offsite plus a dedicated R&D offsite)
- Fresh CloudTalk swag every year, with a points system to earn more
How to get hired
- 130-min Call with our TA Team
- 245-min Interview with our Product Marketing Director
- 360-min Case Study Presentation
- 430-min Culture Bar Raiser Call
Apply
About CloudTalk
AI-powered business phone system and AI Voice Agent platform
CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams, bringing business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform for small and mid-sized businesses.
Mission
Making AI a natural part of every business conversation and helping companies get more value from every call
Key facts
- 200 people
- SaaS
- Global SaaS Scale-up | Series B
- Backed by $36M in funding
- Serving customers in 160+ countries
- Ships more than 100 releases a quarter
- Four European hubs (Bratislava, Prague, Barcelona)
Partners & customers
What they value
- Growth
- Innovation
- Teamwork
- Customer focus
- Human connection
