Product Education Manager (AI-Enabled)

Contract type
Ongoing
Work mode
Remote · EU
Experience
3 years

Job description

A new Product Marketing role at CloudTalk owning how customers and internal teams learn the product, building AI- and automation-driven systems to keep documentation, in-app guidance and education content in step with a fast release cadence.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · EU

What you'll do

  • Build systems that update product documentation automatically as the product ships
  • Set up the review process: every change checked by a person, whether a person or AI wrote it, and every mistake fed back into the rules
  • Run and extend release notes automation
  • Build regular checks that compare docs, tours and screenshots against the live product and flag what drifted
  • Keep product facts accurate for the AI tools that answer customers and our teams
  • Run how-to launches end to end for changes in how the product works, from docs and in-app guidance to technical how-to for our teams
  • Keep in-app guidance up to date and report on how it performs against activation and adoption goals
  • Keep interactive demos and how-to content current for prospects and new customers
  • Run internal and external product education sessions and webinars for new releases
  • Improve what we have: systems that show what customers and our teams keep asking, so we fix the content that matters most

What we're looking for

  • You've owned product content in a SaaS company: docs, onboarding, product education or enablement; teaching people how a product works is the core of what you do
  • You can look at a product change and see what it means for customers and our teams: what they need to know, do differently or set up
  • You write clearly and plainly, and you can explain a setup in five steps instead of fifteen
  • You also build: you've built systems with AI, not just used it: a workflow, an automation, a docs pipeline
  • You know where AI helps and where it doesn't, and you decide which work AI takes on and which work stays with you
  • You decide from data: what people search, ask and get stuck on, and what moves activation
  • You're comfortable in Claude, GitHub and Markdown, or keen to learn fast

Nice to have

  • Experience with Mintlify, Appcues, Storylane or similar tools
  • Background in telephony, contact center or sales software
  • Additional languages

Your team

Product Marketing

A new role in Product Marketing working closely with Product, Support and Marketing

Benefits

  • Unlimited PTO that people actually take
  • Fully remote with four European hubs
  • A coach you can book
  • A career path in writing
  • Equity when you deliver
  • Recurring 1-on-1 sessions with our resident coach on company time
  • Transparent job-leveling framework
  • Equity earned over time through seniority, tenure, and consistent impact
  • Taking 30 days a year is normal
  • Depending on the team, work from one of our hubs four days a week or fully remotely
  • Flexible hours, built around your team
  • A MacBook for work, plus a home-office allowance
  • Recharge Fridays: 4 extra all-company days off a year
  • Fitness allowance
  • Up to €5,000 per referral
  • Two offsites a year (all-company offsite plus a dedicated R&D offsite)
  • Fresh CloudTalk swag every year, with a points system to earn more

How to get hired

  1. 130-min Call with our TA Team
  2. 245-min Interview with our Product Marketing Director
  3. 360-min Case Study Presentation
  4. 430-min Culture Bar Raiser Call

Apply

About CloudTalk

AI-powered business phone system and AI Voice Agent platform

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams, bringing business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform for small and mid-sized businesses.

Mission

Making AI a natural part of every business conversation and helping companies get more value from every call

Key facts

  • 200 people
  • SaaS
  • Global SaaS Scale-up | Series B
  • Backed by $36M in funding
  • Serving customers in 160+ countries
  • Ships more than 100 releases a quarter
  • Four European hubs (Bratislava, Prague, Barcelona)

Partners & customers

KPN VenturesPoint NineHenQ

What they value

  • Growth
  • Innovation
  • Teamwork
  • Customer focus
  • Human connection