Product Enablement Specialist
Job description
A Product Enablement Specialist role at WhereTo, a business travel platform team within Flight Centre Travel Group, acting as the go-to point of contact for product questions across the business. The role owns day-to-day execution of the enablement function, triaging questions and feedback, consolidating roadmap information, and supporting release communications.
At a glance
- Work mode
- Remote
- Pay
- EUR 40,000 – 45,000 / year
What you'll do
- Triage incoming questions and stakeholder feedback
- Consolidate roadmap information
- Support go-to-market communication for new releases
- Draft release notes and product-win comms
- Act as a key point of contact for Sales, Account Management, Customer Support, and Brand stakeholders needing clear, accurate answers about what is being built
- Work closely with and report to the Product Enablement Lead
What we're looking for
- 2+ years in a role centered on internal communications, product operations, technical/solutions support, or a similar cross-functional capacity
- Experience translating technical or product detail for non-technical audiences
- Exceptional written and verbal communication skills
- Strong organizational skills and comfort maintaining a single source of truth across multiple stakeholders
- Ability to synthesize complex product information into clear, concise updates for varied audiences
- Comfortable working cross-functionally with Product, Product Marketing, Sales, and Account Management
- Proficient with roadmap and release management tooling (Product Board and JIRA) and internal comms platforms (e.g., Workvivo)
- General understanding of the business travel industry and WhereTo's product portfolio across both brands
- Comfort learning quickly across a broad product surface
- Ability to thrive in a fast-paced, ambiguous environment, particularly while helping stand up a brand-new function
Your team
WhereTo
A nimble, startup-minded team within Flight Centre Travel Group focused on building the next-generation business travel platform that serves Corporate Traveller and FCM.
Benefits
Vibrant Culture & industry-renowned social events: monthly awards nights, global conferences, end-of-financial-year balls, and more
Comprehensive Health Cash Plan: reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with a bronze-level health cash plan
Financial Wellbeing Support: expert financial services, including mortgage advice, regulated financial guidance, and money coaching
Company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits
- Exclusive Travel Discounts: access to exclusive industry rates and discounts through the in-house travel team
- Career Development: clear career pathways and resources including training and support
- Active Hour: an hour dedicated each week to focus on fitness or personal wellness
- Health & Wellbeing Challenges: monthly health and wellbeing challenges
Apply
About Flight Centre Travel Group
One of the world's largest travel companies with over 12,000 employees globally - who we call 'Flighties'. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless.
Mission
To open up the world for those who want to see
Key facts
- over 12,000 employees
- Travel
- Voted a 'Great Place to Work' over the past 12 years, including one of the Best Workplaces for Wellbeing and Best Workplaces for Women
- Over thirty brands under the family tree
- Headquarters in more than twenty countries
- Number one philosophy is Our people
What they value
- Our people
- Equality of respect, dignity and opportunity for all employees
- Inclusive and supportive workplace