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Product Manager, Agent Platform
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
Product Manager for Siena's Core Agent Platform, owning the platform that the company's customer-experience agents run on, from roadmap to evaluation and customer-facing performance visibility. The role works directly with engineering, deployment and customers and expects hands-on building as well as specification.
At a glance
- Work mode
- Remote
What you'll do
- Own the core agent platform end to end, including the roadmap and the day-to-day product decisions
- Build and ship the evaluation, testing and monitoring systems that make agent performance measurably better over time
- Design and run structured experiments and A/B tests across agent workflows
- Give customers clear visibility into how their agents are performing
- Prototype your own ideas with coding agents, and ship them where you can, rather than waiting on a hand-off
- Work with customers and the deployment team to understand what's working in the field and turn it into product
What we're looking for
- 3+ years as a PM in CX, ecommerce, helpdesk or AI automation
- Technical fluency: can explain how webhooks, OAuth and integrations work and has made product decisions around them
- AI-native builder: uses tools like Claude, Cursor or v0 daily and has prototyped own product ideas with them
Nice to have
- Has run structured experiments or A/B tests and can say what the data did and didn't tell you
- Has built dashboards or visibility features people actually relied on
- Confident with customers: has sat in on calls, run demos, and knows what end users really complain about
- Acts like the CEO of the product area: strong opinions, and a habit of building and talking to customers without being asked
- Engineering background, or has shipped production code yourself
Your team
Core Agent Platform
The team owns the platform the company's multi-agent stack runs on.
Benefits
- Real ownership with autonomy to solve problems your way
- Work that ships and matters, reaching real consumer brands fast
- A category we are creating: the Agent of Record
- A team that respects your judgment: globally distributed, async-first, low bureaucracy
- Great salary plus equity or stock grants
- Learning budget
- AI-fluency by default
- Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools
How to get hired
- 1AI-assisted screening tools as part of the hiring process; all decisions are made by humans; a human-only review can be requested
Apply
About Siena
The Agent of Record for CX
Siena is the Agent of Record for CX, built for consumer brands. It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
Key facts
- Small, fully distributed, global team
- Async-first, low bureaucracy
- Uses AI-assisted screening tools in hiring, with all decisions made by humans
Partners & customers
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What they value
- Curious
- Customer-obsessed
- Take ownership without being asked
- Fix problems first and explain later
- Direct about feedback
- Maintain high standards while moving at startup speed
- Build real relationships with teammates
- Adapt and keep pushing forward