Product Manager - Internal Tools and AI
Job description
Product manager role focused on how work gets organized across Wave: owning general work tools (Slack, Monday, AI) and helping operations teams adopt AI and workflows safely and efficiently. The role starts as an individual contributor spending time in-country with operations teams, with the possibility of building a team around it.
At a glance
- Employment
- Full-time
- Work mode
- Remote · United Kingdom
- Languages
- English – fluent
- Pay
- USD 142,200 – 203,300 / year
What you'll do
- Own how Wave's general work tools get used, including Slack, Monday, and AI, working with the People team and other stakeholders so organizing work or finding an answer is easy from day one
- Help make the right calls on major vendor decisions using first-hand user experience
- Help operations teams use AI efficiently and safely: find use cases that save teams time and turn them into shared skills, bots, and templates others can pick up in minutes
- Build with these tools daily and teach teams to build in a secure and affordable way
- Pick the problems that help the most teams and turn each solution into a playbook, template, or building block, working through champions in every team
- Work with leaders and PMs in each domain to decide whether a process should be simplified, automated, or shouldn't exist at all
- Spend much of the first few months in-country with operations teams as an IC, setting up workflows with Slack and Monday.com, creating Claude skills and writing the first playbooks
- Help form a team around the role as understanding of company needs grows
What we're looking for
- 5+ years of experience in product management, or in a similar role where you owned products or processes end-to-end, ideally in high-ownership, fast-paced environments like scale-ups
- Proven success in overseeing all elements of the product development lifecycle, such as user research, design, implementation and evaluation
- Demonstrated hands-on experience designing and improving operational workflows that save teams time, produce accurate results, and run reliably at a reasonable cost
- AI-fluent: have used tools like Claude or ChatGPT to build skills, automations, or workflows that did something meaningful in an actual job, not just experiments
- Speak fluent English
- Strong communicator who can inspire and lead by influence
- Great at coordinating across teams and communicating across multiple cultures
- Good nose for user-focused product design and obsession over user experience
- Take ownership for outcomes and do whatever possible to make them close to inevitable
- Strong instincts for asking questions that could move the needle
- Courage and persistence to replan when feedback or new information arrives
- Listen with empathy but ruthlessly prioritize based on impact
- Excited about travel and meeting users where they are, with some travel essential
Nice to have
- Speak at least conversational French
- Have worked with Slack and an enterprise workflow tool like Monday, Jira or Linear
- Have worked in or closely with large operations teams (support, field, finance)
- Are a mobile money user in Sub-Saharan Africa
Your team
Product
Product has always been very important at Wave, starting from day one with two very strong product-minded founders. Product Managers play a central role, impacting large chunks of the company. Processes are lightweight, informed by principles instead of methodologies.
Benefits
Subsidised health insurance for you and your dependents, and retirement contributions (both vary from country to country)
- 6 months of fully paid parental leave and subsidised fertility assistance
- Flexible vacation, with most folks taking between 21-30 days per year
- $10,000 annual charitable donation matching
- Generous equity package
- Up to three in-person get-togethers a year, in line with Wave's travel policy
Apply
About Wave
Making Africa the first cashless continent
Wave launched a mobile app in Senegal in 2017 for cash deposit, withdrawal, and peer-to-peer and business payments. It now has millions of users across 9 countries and is the largest financial institution in Senegal, Côte d'Ivoire, and the Gambia.
Mission
Making Africa the first cashless continent by building financial services that just work: no account fees, instantly available, and accepted everywhere.
Key facts
- Financial services / mobile money
- Launched a mobile app in Senegal in 2017 for cash deposit, withdrawal, and peer-to-peer and business payments
- Millions of users across 9 countries
- Largest financial institution in Senegal, Côte d'Ivoire, and the Gambia
- Raised the largest Series A in Africa in 2021
- On Y Combinator's top companies by revenue
- Distributed team with up to three in-person get-togethers a year
Partners & customers
What they value
- Autonomy for employees
- Own projects at every stage
- Lightweight processes informed by principles
- User-focused product design