Product Manager
Job description
Product Manager role at Lupa Pets, owning product areas end-to-end for an AI-native operating system for veterinary practices, from discovery through shipping and iteration. The role sits at the intersection of AI and B2B SaaS, embedding LLM-powered features into clinical and operational workflows.
At a glance
- Work mode
- On-site · London, United Kingdom
What you'll do
- Own product areas end-to-end, from zero-to-one discovery through to shipping, measuring, and iterating in production
- Define and drive the roadmap for your domain, making hard prioritisation calls that balance customer pain, AI capability, and commercial impact
- Work at the intersection of AI and B2B SaaS, defining how LLM-powered features get embedded into clinical and operational workflows that vets actually use
- Run tight discovery loops with customers; getting into practices, watching how vets work, and translating messy real-world problems into sharp product decisions
- Collaborate daily with Engineering and Design to ship fast, without sacrificing quality or coherence
- Align with Sales, Marketing, and Customer Success to ensure what you build lands well and drives measurable outcomes
- Define success metrics for every initiative and hold yourself accountable to them
- Contribute to how the product team operates, our processes are still forming and you'll help shape them
What we're looking for
- Solid background as a PM at a SaaS company, ideally one that was building 0–1 products in a fast-moving, resource-constrained environment
- Experience shipping AI-powered features, you understand what LLMs can and can't do, and you know how to design around their limitations
- A track record of owning a roadmap and making difficult trade-offs under real constraints, not just managing a backlog
- Strong technical fluency, you don't need to write the code, but you can engage meaningfully in architectural conversations
- Get energised by building from scratch, blank-page problems don't intimidate you, they motivate you
- Are relentlessly driven by outcomes, not output, shipping a feature means nothing if it doesn't move the metric
- Move fast and make decisions with incomplete information, then course-correct quickly when you're wrong
- Have a genuine passion for product, you think about it outside of work, and it shows in how you talk about it
- Are excited to work in-person from our Paddington, London HQ
- Value working with people who are kind, ambitious, and pragmatic
Nice to have
- Experience in health-tech, vertical SaaS, or a regulated industry
- Background at a FAANG company or high-growth VC-backed startup
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About Lupa Pets
The AI-native operating system for veterinary practices and pet parents
Lupa is building an AI-native operating system for veterinary practices and pet parents, replacing fragmented systems with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Founded in 2023, it is one of Europe's top 100 AI startups, with a team of 50 people, 10x growth in twelve months, the UK market leader, and expansion into the US and Europe. It has $25M in funding, 3M+ pets on the platform, and a HQ in Paddington, London.
Mission
Replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance.
Key facts
- 50 people
- 2023
- Paddington, London
- Veterinary software / AI
- One of Europe's top 100 AI startups
- 10x growth in twelve months
- UK market leader
- $25M in funding
- 3M+ pets on the platform
- Attracted people from ElevenLabs, Palantir, Google, DeepMind, BCG, Meta, and AWS
What they value
- Kind
- Ambitious
- Pragmatic