Product Manager - Post Booking

Brief intro

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Key details

• Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip
• BlaBlaCar’s mission is to be the go-to marketplace for shared travel, bringing carpooling, buses, and trains together in one place
• Globally, the BlaBlaCar Group also includes Obilet, the leading online bus ticketing platform in Turkey
• By partnering with over 20,000 operators, the Group offers a wide choice of affordable and sustainable transport solutions
• In 2025, the BlaBlaCar community connected 2.7 million meeting points worldwide and enabled 138 million connections between travelers
• Drivers saved 568 million euros by carpooling, and all of the BlaBlaCar Group’s mobility services contributed to avoiding 4 million tonnes of CO2 emissions
• Your Mission As the Product Manager for Post-booking, you will shape the experience passengers have after making a booking, from managing their trips to getting the help they need before, during and after their journey
• You will make post-booking a clear, reliable and useful part of the end-to-end BlaBlaCar experience across carpooling, bus and train
• You will help passengers feel informed and in control, while reducing friction for our Customer Relationship Teams (CRT) and supporting the growth of our multimodal marketplace
• You will co-lead the Post-booking squad with an Engineering Manager and work closely with Product, Engineering, Design, Data, Customer Relationship and our supply stakeholders
• Your Responsibilities Shape the post-booking vision and roadmap: Set a clear direction for the passenger experience after purchase, translating BlaBlaCar’s product strategy and business priorities into a focused roadmap
• Take full responsibility for your scope, from strategy through execution
• Improve the post-booking passenger experience: Identify opportunities to strengthen passenger satisfaction and trust by helping people find the information they need, manage their bookings and feel supported throughout their journey
• You will lead the end-to-end product discoveries for those opportunities
• Optimize CRT contact rate: Partner with CRT teams to understand why passengers get in touch
• Improve information on the platform and self-service so passengers can resolve issues with less effort
• In particular, you will take over product leadership of our member-facing AI assistant
• Use insights to guide decisions: Bring together customer feedback, product data and business context to identify opportunities, set priorities and evaluate impact using appropriate KPIs
• Build alignment across teams: Act as the go-to product partner for Post-booking topics
• Communicate the strategy, formalize major decisions and align leadership, Engineering, Design, CRT and other stakeholders
• Your Qualifications Experience : 3+ years in Product Management, ideally in a consumer marketplace, travel, mobility or another complex transactional product
• Experience building products across markets, platforms or service types is a plus
• Customer problem-solving: A track record of simplifying complex journeys and helping customers make confident decisions
• Analytical approach : Comfortable combining product data, customer feedback and operational insights to identify problems, set priorities and measure results
• Cross-functional influence : Able to bring Product, Engineering, Design, Operations and business stakeholders together around clear decisions and outcomes
• Languages: Full fluency in English is mandatory
• If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
• What we have to offer 2 to 3 days at the office per week 4 additional weeks on top of legal maternity/paternity leaves 50% healthcare coverage (Alan) Financial support for home office equipment Minimum 25 days holiday per year Local meal plan policy (Swile card) 50% transportation paid (Forfait Mobilité Durable) Free unlimited carpooling & bus rides Interested in joining the ride?
• Here’s what your hiring journey will look like
• A 45-min video-call with Talent Acquisition
• A 45-minute video call with the Lead Product Manager
• A Remote use case exercise, followed by a 45-minute presentation to a cross-functional panel of key stakeholders
• A 30-minute video call with your engineering counterpart for final validation
• Our hiring process lasts on average 20-25 days and offers usually come within 48 hours
• BlaBlaCar is an equal opportunity employer
• We celebrate diversity and are committed to creating an inclusive environment for all employees
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