Product Manager
Job description
Product Manager at Reachdesk responsible for shaping the Reachdesk Platform by turning complex customer and business problems into software products with measurable impact. The role leads product initiatives end-to-end, reporting to the Chief Product Officer.
At a glance
- Work mode
- Remote · London
- Languages
- English
What you'll do
- Set product direction and priorities, bringing together company goals, internal stakeholder needs, customer insight, market context, data, and technical considerations to focus on the highest-impact opportunities.
- Define problems and experiences before solutions, creating clear stories, journeys, and shared context so the Design and Engineering teams understand the problem and intended outcomes before determining the solution.
- Lead product initiatives end-to-end, from discovery and solution definition through delivery, rollout, and iteration, partnering with Engineering to manage scope, make pragmatic trade-offs, and deliver valuable solutions at pace.
- Make sound product decisions and trade-offs, balancing customer and business needs, commercial impact, user experience, and technical considerations while aligning the wider business on compromises, priorities, and expectations.
- Develop product opportunities with external partners, building relationships with technology partners to uncover mutual opportunities, shape integrations, align roadmaps, and navigate the product and commercial considerations required to bring them to market.
- Orchestrate successful launches and adoption, working across Sales, Marketing, Customer Success, Services, Logistics, Finance, Legal, and other teams to ensure the business is ready and customers realise value from what we build.
- Communicate with clarity throughout, ensuring leadership and teams across Reachdesk understand product decisions, progress, risks, changes, and results.
What we're looking for
- Strong track record of owning B2B SaaS products end-to-end, from identifying the right problems through delivery, adoption, and measurable customer and business outcomes.
- Strong problem solver who gets to the root of complex problems, brings structure to ambiguity, and uses evidence and judgement to determine the right path forward.
- Operates with independence and initiative: seeks out the customers, stakeholders, data, and context needed rather than waiting for direction, while staying anchored to Reachdesk's goals and priorities.
- Strong business and commercial awareness and curiosity about how the wider company operates, enabling pragmatic decisions beyond the boundaries of Product.
- Technically fluent enough to work effectively with Engineering, understand systems, integrations, and constraints, ask the right questions, and contribute meaningfully to solution and scope decisions.
- Exceptional communicator, able to create clarity, influence decisions, surface difficult trade-offs, and adapt communication across customers, engineers, leadership, and teams throughout the business.
- Comfortable operating externally as well as internally, building productive relationships with technology partners, uncovering shared opportunities, influencing without authority, and navigating product, technical, and commercial conversations.
- Strong sense of product and user experience, caring about the coherence and quality of the complete experience rather than whether individual requirements or features have simply been delivered.
Benefits
- Competitive salary with generous stock options
- Pension with employer contributions (NEST)
- Affordable Private Medical Insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
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About Reachdesk
The first truly end-to-end global SaaS gifting and swag platform
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. The platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by a team across New York, London, and Lisbon.
Mission
Helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI.
Key facts
- SaaS gifting and swag platform
- Trusted by many of the most recognized names in technology and SaaS
- Integrates effortlessly with marketing, sales, and HRIS tech stacks
- Team across New York, London, and Lisbon