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Product Manager - Trust & Safety (Full Remote - Netherlands)
Contract type
Ongoing
Work mode
Remote · Worldwide
Experience
3 years
Job description
Trust & Safety Product Manager responsible for owning the product and technical delivery of compliance and safety initiatives across EverAI's platforms. The role turns safety requirements into product features, moderation capabilities, third-party integrations, and measurable improvements.
At a glance
- Employment
- Employee or contractor
- Work mode
- Remote · Worldwide
- Languages
- English – fluent
What you'll do
- Translate safety policies, legal requirements (e.g., online safety and AI-specific laws such as the EU AI Act), incident findings, and user feedback into clear product requirements, acceptance criteria, and engineering work; drive initiatives from problem definition through implementation, testing, launch, and ongoing improvement
- Own the product side of improvements to in-house moderation systems, including proprietary LLM technology EverGuard; partner with Engineering and AI/ML teams on detection capabilities, moderation rules and thresholds, and appropriate interventions across user inputs and AI-generated outputs
- Lead the technical and product lifecycle of third-party safety partnerships, from identifying needs and evaluating providers to implementation, testing, rollout, and ongoing performance management
- Establish dashboards and a recurring QA that help proactively identify emerging issues, prevent harmful content, and ensure T&S measures are working as intended
- Own testing for how moderation systems and product safeguards respond to deliberate misuse and difficult edge cases; track findings through remediation, retesting, and closure
- Establish and run a dedicated T&S review for new features, with proportionate reviews for material changes to existing features, models, and integrations; engage early in product design to identify foreseeable misuse, affected users, and appropriate safeguards
- Coordinate the product and engineering response to significant safety issues, working with colleagues responsible for incident management, policy, and user support
What we're looking for
- Data-driven product decisions that align with legal/ethical standards: can name metrics, explain why they matter, and say whether work moved them; has run A/B tests, product experiments, data deep-dives, or lightweight user research and used findings to shape what was built next; can assess risks associated with user-generated content, transactions, and interactions and translate these into polici
- Content moderation and AI guardrails: understands how product realities and safety requirements interact on a tech platform; explores strategies for efficient and scalable content moderation, including automation, machine learning, human review and user reporting
- Legal/safety work experience: has worked closely with trust and safety and compliance requirements and understands how to translate and implement these for a consumer-facing product
- Collaborative mindset and communication: works cross-functionally with engineering, legal, operations, and customer support teams; asks the right questions, challenges assumptions constructively, and is fully fluent and comfortable in English
- AI fluency: completely comfortable working with and leveraging AI tools; actively seeks out and experiments with new tools and techniques without waiting for a project or manager to require them
- Point person for third-party partnerships: proactively tests and can autonomously handle discussions with third-party tools and integrations that affect compliance and safety posture
- Takes ownership and moves without waiting for certainty: comfortable with ambiguity, creates clarity by investigating, building, testing, and learning; balances execution against planning, addresses blockers early, and takes responsibility for the outcome
- Comfortable with the product category: fully comfortable building products based on uncensored models and content
- Strong communication & collaborative skills (perfectly fluent in English)
- Goal-oriented, ownership and commitment
- Doer mindset - can balance execution, planning, and strategy
- Humble - willing to learn, open to feedback
- Comfortable reviewing and discussing uncensored AI-generated content and NSFW material
Nice to have
- Previous legal/compliance education
- Professional experience or interest in AI
- Experience with consumer-facing features, particularly in the entertainment or gaming industry
Your team
Product team
Newly created role working directly with CTO Michael Monin and Legal & Safety Lead Maxwelle Sokol
Benefits
Health & Wellness Support: monthly allowance of 100 USD for health insurance expenses & access to unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available to up to three family members)
Company Laptop & Equipment: laptop provided + monitor budget up to 250 USD + keyboard/mouse/mic/headphones budget up to 150 USD
- Contract Type: B2B preferred, but flexible
- Work From Anywhere: fully remote
- Paid Time Off: 4 weeks (20 working days) of PTO per year
- Annual Gathering: yearly in-person meetup
- Co-Working Space Budget: work from a co-working space up to twice per month (35 EUR / 40 USD per visit)
- Learning Budget: dedicated funds for courses, books, conferences, events, or certifications
- AI Tools Access: premium access to ChatGPT, Hugging Face, Claude Code, and any other tool needed
Apply
Direct apply at EverAI
Opens the job posting at EverAI
About EverAI
Building the Future of AI Companionship
EverAI is one of the Top 15 largest and fastest-growing AI companies in the world, with 50 million users in 2 years. Its flagship product is the world's largest AI companionship platform, redefining relationships for millions, governed by proprietary moderation system EverGuard.
Mission
To shape what it means to connect with AI, governed by EverGuard, an internal AI designed to ensure everything built is safe, ethical, and human-first.
Key facts
- ≈ 100 people
- AI companionship platform
- 50 million users in 2 years
- One of the Top 15 Largest & Fastest-Growing AI Companies in the World
- Flagship product is the world's largest AI companionship platform
- Governed by proprietary moderation system EverGuard
- 100% remote team
- Founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO
What they value
- Ownership
- Velocity
- Radical creativity
- Ethical core
- Responsible development at scale