Product Operations Specialist
Job description
A Product Operations Specialist role on the Product team, reporting to the Director of Product, acting as the operational expert on one or more products and business lines and connecting Product, Configurations, Support and Implementations. The role focuses on bug triage, second-level support, implementations and pilots, and improvement requests for U.S. credit unions.
At a glance
- Work mode
- Remote · Worldwide
- Languages
- English – B2 (CEFR) or higher
What you'll do
- Work alongside the Product Owners during an initial immersion period until you become the expert on your assigned products
- Stay current on system and implementation changes, following a defined update plan
- Join additional training sessions when required
- Attend deployment syncs, demos and pilots, and help the team understand new credit union implementations
- Support the Configurations team during implementations, answer their questions, and train them on system features and changes
- Follow up on pilots from the product side and lead feature stabilization during pilots
- Take part in handoffs to Training, Implementation, Sales and Marketing
- Triage reported bugs, confirm whether each one is a real bug, and give immediate support to Support and Implementations
- Provide second-level support to the Support team, resolving questions beyond level 0/1
- Guide Support leads (Swipe, Core and Digital) through new feature rollouts until they own the stabilization of each feature
- Teach so that Support gains autonomy rather than becoming dependent
- Review every improvement request and decide whether it is an enhancement, how it could be addressed and how much effort it would take
- Escalate requests to the Product Owner for roadmap evaluation when they need prioritization within the cell
What we're looking for
- Professional degree (undergraduate university degree) in Systems Engineering, Industrial Engineering, Business Administration, Finance, Economics, or related fields
- 3+ years of professional experience in the financial sector or fintech (banks, savings and credit cooperatives, employee funds, card processors, or core banking providers)
- 2+ years configuring, implementing or supporting financial products (savings, loans, cards or digital channels)
- 1+ year in production support, incident analysis or bug triage
- Functional knowledge of core banking, card processing or digital banking
- Strong analytical skills to diagnose incidents and tell a bug from a configuration issue or an enhancement
- Ability to estimate the scope and effort of improvement requests
- Ability to train other teams and build their autonomy
- Clear communication with Product, Support, Implementation and Configurations, as well as with executives
- High sense of ownership and urgency when resolving operational issues
- Comfortable working across multiple products in a fast-paced environment
- Continuous learning mindset to keep up with system changes
- English level B2 (CEFR) or higher, to work daily with U.S. credit unions
Nice to have
- A specialization in product management, project management, or finance is a plus
- Experience working with U.S. credit unions
- Experience supporting feature pilots or product rollouts
Your team
Product team
Connects Product, Configurations, Support and Implementations; reports to the Director of Product
Benefits
- 100% Remote Work – Work from anywhere during the contract period
- Multicultural Environment – Collaborate with global teams
- Learning & Exposure – Gain hands-on experience in a fintech/digital banking environment
- Impactful Work – Help shape products that credit unions and their members rely on every day
Apply
Direct apply at Blossom
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About Blossom
Building the next-generation technology layer for credit unions
A U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members, committed to developing simpler and more innovative financial services that assist credit unions in serving their current members and attracting new ones.
Mission
Dedicated to enhancing the satisfaction of credit unions and their members by developing simpler and more innovative financial services
Key facts
- Financial services / fintech
- U.S.-based company
- Over 20 years of experience
- Building the next-generation technology layer for credit unions