PN
Professional Services Architect
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
A Professional Services Architect at Palo Alto Networks who designs and plans Idira solutions for customers, establishing best practices for privileged account security. The role coordinates with implementation services, sales teams, and product management to ensure solutions meet customer needs and Idira Security standards.
At a glance
- Work mode
- Remote
- Languages
- English – fluent
What you'll do
- Design and architect solutions and planning documentation to meet the needs of Idira's customers
- Acquire an understanding of customer needs to provide recommendations for short and long-term goals while managing the entire customer journey
- Provide guidance on best practices and trends in privileged account security
- Assess near-term needs to establish business priorities and advise on options, benefits and impact to the current business process
- Demonstrate a strong understanding of large-scale information technology systems, security regulatory risk management and security vulnerabilities
- Establish new standard approaches and practices for deploying Idira's solutions and securing privileged accounts
- Act as a technical expert, or other client serving roles, including serving as a knowledgeable resource to internal and external clients
- Develop and maintain positive and productive customer relationships
- Serve as the conduit for communications to and from the customer and Idira's implementation services, sales, product management and marketing teams
- Resolve customer issues and escalations while establishing correct expectations and ensuring the customer is heard throughout the process
What we're looking for
- 3+ years in Cybersecurity, Professional Services, or a client-facing technical leadership role
- Cloud certifications (Azure, AWS, or GCP)
- Privileged account security, enterprise networking, databases, systems administration, and vulnerability management
- Exceptional stakeholder management, technical communication, and cross-functional leadership skills
- Proactive, adaptable to evolving scopes, and methodical in problem-solving with the ability to motivate and influence others
- Demonstrable experience in communicating to different target audiences from technical to executive
- Full professional proficiency in English essential
- Travel may be required occasionally
Nice to have
- CISSP or equivalent security certification (preferred)
- A second major European language is advantageous
Your team
Professional Services
Apply
About Palo Alto Networks
Palo Alto Networks thrives at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. The company weaves AI into the fabric of everything it does and is defined by its values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
Mission
To protect our digital way of life.
Key facts
- Cybersecurity
- Values: Disruption, Collaboration, Execution, Integrity, and Inclusion
- Hybrid teams collaborate across geographies
- Not eligible for immigration sponsorship
What they value
- Disruption
- Collaboration
- Execution
- Integrity
- Inclusion