SL
Project & Service Team Member
Contract type
Ongoing
Work mode
Remote · Worldwide
Experience
Mid-level · 2+ years
Job description
A remote Project & Service Admin role at Support Tech LLC, managing the lifecycle of low voltage technical projects such as data cabling, CCTV, and access control, and handling service tickets and deployments in the Zoho suite.
At a glance
- Work mode
- Remote · Worldwide
- Languages
- English – fluent
What you'll do
- Coordinate projects: manage timelines and deliverables for low voltage installs, including data cabling, CCTV, and access control
- Master the Zoho Suite: daily management of Zoho Desk for service tickets and Zoho Projects for long-form deployments
- Communicate with precision: act as the bridge between clients and field technicians, ensuring everyone is aligned and informed
- Detailed documentation: maintain obsessive levels of detail in project notes, hardware inventories, and close-out reports
- Adaptive support: handle incoming communications via Dialpad and jump between independent tasks and collaborative team goals without missing a beat
What we're looking for
- 2–5 years in a project coordination or service admin role, preferably within the low voltage or IT industry
- Solid understanding of Ubiquiti networking, access control systems, IP cameras, and structured cabling
- Exceptional written and verbal English, able to communicate complex technical details clearly
- Quiet, distraction-free workspace
- Reliable, high-speed internet connection
- Dual monitor setup for efficient multitasking
- PC hardware: Intel i7 processor (or equivalent) or better
Nice to have
- Prior experience with Zoho Desk and Zoho Projects
Benefits
- Global Reach: open to the best talent worldwide, regardless of your region
- Immediate Impact: position available for an immediate start
- Growth Environment: growing company where contributions to processes will be felt and valued
Apply
About Support Tech LLC
Key facts
- Growing company
- Open to the best talent worldwide, regardless of region