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Remote Call Center Representative (Newfoundland)

The Sydney Call Centre
Contract type
Ongoing
Work mode
Remote
Experience
3 years

Job description

A Customer Service Representative role handling inbound customer calls, troubleshooting basic technical issues, and assisting customers with account management and product upgrades. The position is with MCI, a CX/BPO and technology solutions company.

At a glance

Employment
Employee (employment agreement)
Work mode
Remote

What you'll do

  • Handle inbound calls from customers across the country
  • Listen actively to understand customer needs and provide effective solutions
  • Troubleshoot basic technical issues and guide customers through resolutions
  • Assist with account management, including adding or removing products and services
  • Identify and act on sales opportunities to upgrade or enhance customer plans
  • Clearly explain products, services, and processes in a professional manner
  • Escalate complex or unresolved issues to the appropriate team when needed
  • Ensure first-call resolution through effective communication and problem-solving

What we're looking for

  • Must be 18 years or older with a high school diploma or equivalent
  • Strong verbal and written communication skills
  • Ability to type 20+ words per minute accurately
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Basic understanding of Windows operating systems
  • Dependable, punctual, and able to maintain consistent attendance
  • Skilled in problem-solving, conflict resolution, and follow-up
  • Customer-focused mindset: empathetic, patient, and responsive
  • Ability to multi-task, stay organized, and work independently
  • Thrive in a fast-paced, team-oriented environment with frequent change
  • Strong interpersonal skills and a passion for building customer relationships
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening (does not apply in Canada)

Benefits

  • Paid Time Off: Earn PTO and paid holidays
  • Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross
  • Life Insurance: Access life insurance options
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: Focus on internal promotions with significant advancement opportunities
  • Paid Training: Learn new skills while earning a paycheck
  • Fun, Engaging Work Environment: Team-oriented culture that fosters collaboration and engagement
  • Casual Dress Code

How to get hired

  1. 1Complete a full application on the company careers page, including screening questions and a brief pre-employment test
  2. 2Background/security investigation (up to LEVEL II with fingerprint)
  3. 3Drug screening

Apply

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About MCI

One of the fastest-growing tech-enabled business services companies in the US

MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

Key facts

  • Customer Experience (CX), Business Process Outsourcing (BPO) and technology solu
  • Delivers CX, BPO and technology solutions across multiple industries and countries worldwide
  • Focus on internal promotions and career advancement
  • Full-time employees eligible for supplemental health coverage through Blue Cross

What they value

  • Dignity and respect in the workplace