Renewals Manager, EMEA
Job description
A Renewals Manager role at Coursera + Udemy focused on growing revenue and maintaining retention across EMEA. The role owns a portfolio of 150+ enterprise renewals end to end, from strategy through negotiation and contract execution.
At a glance
- Work mode
- Remote
- Apply before
- November 5, 2026
What you'll do
- Own the end-to-end renewal process for a portfolio of 150+ enterprise customers, from early planning through contract execution
- Build renewal strategies with the Customer Success Manager and Account Executive for each client, engaging customers early to drive on-time renewal and growth
- Close multi-year subscription renewals and identify upsell opportunities alongside Customer Success and Account Executives
- Negotiate terms directly with customers' procurement, legal and finance teams, and spot at-risk accounts early to retain them
- Prepare proposals, renewal rate calculations and contracts, working with Finance and Legal to make sure everything is accurate and in line with company policy
- Maintain a 4-month rolling forecast in Salesforce and report to senior management on goal attainment, with recommended course corrections
What we're looking for
- 3-4 years of B2B SaaS renewals experience working with enterprise customers
- Proven track record managing a large book of business, closing renewals, driving growth with Sales colleagues, and spotting at-risk accounts early to prevent churn
- Demonstrated ability to negotiate complex deals and work through contract and budget processes while maintaining strong client relationships
- Excellent time management and attention to detail, with the ability to prioritise multiple competing deadlines
- Experience with Salesforce
- Experience working across teams in fast-paced environments and helping build scalable processes
Nice to have
- Gainsight
Benefits
- Competitive, zone-based pay aligned to your location, experience, and role level
- Comprehensive health and wellness benefits
- Bonus and RSU equity programs
- Global perks designed to help you grow and thrive wherever you are
Apply
Direct apply at Coursera
Opens the job posting at Coursera
About Coursera
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts.
Mission
We help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
Key facts
- Coursera and Udemy are now one company
- More than 300 million learners
- 12,000+ enterprise customers