Sr. Sales Operations Analyst

PadSplit

Contract type

Freelance

Work mode

Remote · South America

Experience

Senior · 5+ years

Job description

A Sr. Sales Operations Analyst role at PadSplit owning the calling and human outreach leg of the demand funnel, turning approved leads into housed members, plus the reporting that makes the funnel legible. The role starts narrow (conversion and outreach) with room to expand into the broader Demand Growth function.

At a glance

Employment: Full-time · Independent contractor
Work mode: Remote · South America
Languages: English – fluent
Pay: USD 40,000 – 50,000 / year

What you'll do

Own how members convert across AI-driven calls and human phone calls, refining scripts, follow-up cadence, and objection handling
Test what actually moves conversion and feed findings back to human agents and the teams they support
Decide where AI calls hand off to a person and where a person hands off to Lifecycle
Maintain the end-to-end view of the demand funnel — lead to approved to booked to moved-in — primarily in Hex
Surface stage-by-stage conversion, drop-off, and velocity without re-deriving data each time
Partner with Member Success to flag churn-risk changes and behavioral events, and proactively reach out before a member decides to leave
Launch retention and transfer offers as caller campaigns or lifecycle text messages
Bring order to lead routing, CRM hygiene, and experiment instrumentation, and set clear SLAs across Performance Marketing, Lifecycle, MA, and Member Success

What we're looking for

5+ years in revenue operations, sales operations, growth operations, or funnel analytics, ideally in a marketplace, subscription, or high-volume consumer-sales environment
A strong AI toolkit used daily to build reporting, analyze calls, draft and test scripts, and scale outreach
Fluency in SQL or a BI tool such as Hex, Mode, or Looker, with comfort tying operational work to conversion, velocity, and cost
Real operating experience with lead routing, calling operations, script and cadence testing, and agent coaching
Ability to hold many channels at once — from AI callers to affiliates to market launch — without losing the thread
Excellent English communication skills to work daily with US-based teams and partners

Nice to have

Background in marketplace, proptech, real estate, or two-sided consumer platforms
Track record standing up a RevOps or sales-ops function from scratch, including instrumentation and cross-team SLAs

Your team

Demand Growth

PadSplit's demand engine spans Marketing, Lifecycle, Member Acquisition, and Member Success

How to get hired

1Application reviewed for possible next steps by a human being in the PeopleOps department
2Video call with a member of the PeopleOps team for about thirty (30) minutes
3Video interview with the VP of Member Growth for forty-five (45) minutes
4Video panel interview with additional stakeholders for one (1) hour, including a campaign exercise presented to the panel for discussion
5Move to contract

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