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Revenues and Benefits Assessors

NECSWS
Contract type
Ongoing
Work mode
Remote
Experience
3 years

Job description

Revenues and Benefits Assessor role in a busy Revenues & Benefits processing department, handling Housing Benefit and Council Tax changes and dealing directly with customers. The role can be office hybrid or remote, subject to location.

At a glance

Work mode
Remote

What you'll do

  • Deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times
  • Process all Housing / Council tax changes, following the procedures given and working to KPIs with excellent accuracy at all times
  • Meet the standards or deadlines required whilst performing all duties with minimum support
  • Complete high levels of workload consistently in line with the Right Time Indicator, the Right Benefit Indicator and Subsidy regulations
  • Share best practice with colleagues and lead update sessions to the wider team
  • Keep own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training sessions to improve wider team skills
  • Maintain a constructive and positive attitude within the Business Centre, taking on additional duties as and when required and contribute ideas to assist improvements
  • Regularly exceed minimum contractual standards for productivity/accuracy

What we're looking for

  • Experience in Revenues processing and Telephony, working on Civica and NEC systems
  • Experience of using NEC / Academy / IBS (Civica) Systems
  • Proven problem solving skills
  • Good customer service and communication skills
  • Working knowledge of Housing Benefits / Council Tax
  • Delivers under pressure with a flexible approach to work
  • IT competent
  • Self-motivated
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Your team

Revenues & Benefits department

A busy Revenues & Benefits processing department / Business Centre

Benefits

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • An invaluable employee assistance programme which can help in every area of your life
  • All colleagues get free access to LinkedIn Learning with over 15000 courses

How to get hired

  1. 1All offers are subject to satisfactory vetting and reference checks
  2. 2Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required

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About NEC Software Solutions

NEC Software Solutions is part of global tech giant NEC Corporation. Its software helps dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. It works with governments, hospitals, police forces, housing providers, local authorities and more.

Key facts

  • 3,000+ employees
  • Part of global tech giant NEC Corporation
  • Works with governments, hospitals, police forces, housing providers, local authorities and more