SA
Sachbearbeiter/in Kundendienst Haushaltgeräte
Contract type
Ongoing
Work mode
Remote · Switzerland
Experience
3 years
Job description
A customer service clerk role handling service, repair and replacement orders for household appliances, coordinating internal technicians and external service partners.
At a glance
- Work mode
- Remote · Switzerland
- Languages
- German – fluent
What you'll do
- Receiving and processing customer enquiries by phone and in writing
- Recording and processing repair, service and replacement orders in the Abacus ERP system and customer-specific systems
- Monitoring open orders and ensuring timely processing
- Planning, coordinating and scheduling assignments of internal service technicians and external service providers
- Monitoring planned assignments and coordinating rescheduling or short-notice changes
What we're looking for
- Experience in commercial administrative work, ideally in customer service
- Good ERP user skills, preferably Abacus, and confident use of MS Office
- Good basic technical understanding and interest in technical products
- Very good German skills in speech and writing; other national languages an advantage
- Strong customer orientation: friendly, professional and solution-oriented manner on the phone and in written contact
- Independence: structured, reliable and self-responsible way of working
- Resilience: ability to keep an overview even with high workload and short-notice changes
- Teamwork: enjoyment of working with internal departments and external service providers
- Accuracy: careful and complete data entry and documentation
- Flexibility: willingness to react quickly to changing customer needs and assignment situations
Benefits
- A varied job with a lot of personal responsibility, a collegial team and an uncomplicated working atmosphere
- Opportunity to contribute your strengths, help shape things and move things forward together
Apply
About Maire AG (Solasa Group)
Specialised in household large appliances for property management companies and business customers
Offers a brand-independent range as well as professional installation, repair, replacement and maintenance of appliances.
Key facts
- Brand-independent appliance range
- Professional installation, repair, replacement and maintenance of appliances