Sales Engineer (Fully Remote)

SORACOM

Contract type

Ongoing

Work mode

Remote · Europe

Experience

3 years

Job description

A Sales Engineer role at Soracom serving as a trusted technical partner to customers across the full lifecycle, deepening existing relationships and supporting new customer acquisition through presales activities.

At a glance

Work mode: Remote · Europe
Languages: English

What you'll do

Own the technical relationship with customers across the full customer lifecycle, from pre-sales discovery and proof of concept through onboarding, production deployment, adoption, and expansion.
Partner with the sales team to identify growth opportunities within existing accounts, including new use cases, additional devices, and adoption of additional Soracom services, and provide the technical expertise needed to progress these opportunities.
Develop trusted relationships with customers' technical stakeholders and act as a technical advisor, using deep technical knowledge and subject matter expertise to understand their architecture, challenges, and future requirements.
Lead technical discovery and solution design for both existing customers and prospects, translating business and technical requirements into appropriate Soracom solutions.
Design and deliver customer-specific demonstrations, presentations, architecture discussions, and proofs of concept that clearly communicate how Soracom's technology can address customer needs.
Guide customers through technical onboarding, architecture reviews, and production deployment, and coordinate with internal support and engineering teams to help resolve technical challenges.
Work closely with Product and Engineering teams to communicate customer requirements, recurring technical challenges, and opportunities for future product enhancements.
Stay current with developments in IoT, telecommunications, cloud, networking, and related technologies, and act as a technical thought partner to the sales team and customers.
Create technical sales enablement materials, including demonstrations, videos, documentation, and training, to improve the effectiveness and scalability of the sales organisation.
Gather and document competitive intelligence and provide technical insights that help strengthen Soracom's positioning in customer engagements.

What we're looking for

Proven work experience as a Sales Engineer or other customer-facing technical roles (professional services, solutions architect, technical consultant, etc.)
Proven track record of successfully selling complex SaaS solutions
Demonstrated experience in at least one of the following areas (experience across multiple areas is highly desirable): Architecting and developing products or solutions involving both software and hardware; Architecting, building, and operating production systems using public cloud technologies and services such as AWS, Azure, or GCP; Strong knowledge and practical experience in network infrastruc
Ability to build strong, long-lasting relationships with colleagues and customers
Ability to explain and present complex technology concepts clearly and in an easy-to-understand manner
Solid multi-tasking, troubleshooting and problem-solving skills
Self-starter and quick learner with a strong desire to continually learn new tools and technologies
Excellent written and verbal communication skills in English as well as strong presentation skills
Willingness to travel as required
Experience working remotely in a multicultural environment
Experience supporting customers through implementation, adoption, and expansion

Nice to have

Professional experience in the IoT ecosystem
Cloud certification in AWS, Azure or GCP
Experience supporting RFP and RFI responses as part of a sales or technical sales process
Professional proficiency in French

Benefits

Flexible work hours - maximise productivity and work-life balance while accommodating customer needs and team collaboration

Technology budget - work with the most up-to-date tools and leading AI platforms to help you innovate, learn, and do your best work

Flexible work environment - work from wherever you want - as long as you have a quality internet connection
Skills-based career progression - advance based on impact, contribution, and performance rather than tenure
A truly rewarding culture - work with individuals from across the world who are at the very top of their game

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About SORACOM

Making Things Happen for a World That Works Together

Soracom believes technologies, including connectivity, cloud and AI, have the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life and operate efficiently and reliably.

Key facts

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth
We are an Equal Opportunity Employer and take pride in the diversity of our employees
We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work
With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit

What they value

Take ownership and work autonomously with a hands-on mindset
Adapt quickly to change and stay flexible in new situations
Approach others with integrity, empathy, and mutual respect
Stay curious and informed about new technologies and trends