Senior Client Delivery Lead - GenerationFlex (w/f/d)
Level inferred from job title
Job description
Senior Client Delivery Lead responsible for onboarding German GenerationFlex clients onto Kraken's platform and supporting their wider business transformation. The role owns the client onboarding roadmap and acts as main point of contact between clients and Kraken's product, engineering and asset onboarding teams.
At a glance
- Work mode
- Remote · Germany
- Languages
- English – fluent
What you'll do
- Manage and coordinate a multitude of stakeholders during the initial client implementation phase, ranging from construction site managers to software engineers to senior business stakeholders
- Be the first point of contact for tech development and issue resolution during the implementation phase
- Organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear and concise updates
- Act as the subject matter expert for clients and wider Kraken teams on the German and European energy markets, including hardware and connectivity requirements, TSOs and DSOs, re-dispatch, ancillary-service requirements and competitor landscape
- Help evaluate hardware and software solutions for regional fit
- Develop deep product knowledge of Kraken's technology offering in the German and European markets
- Understand clients' user needs and how Kraken's capabilities enable their asset management and energy trading strategies
- Work closely with account managers to understand clients' priorities and enable strategic business reviews and client transformation workshops
- Spot opportunities for product enhancements, market expansion, user growth and upselling
- Drive internal process improvements to enhance the onboarding journey and speed up time to value
- Work closely with product, engineering, customer success and support teams to provide a smooth client experience
- Create, manage and prioritise the client onboarding roadmap to ensure clarity and understanding with both the Kraken and client business
What we're looking for
- Strong client delivery and/or product ownership experience working across software and hardware
- Experience of working with complex delivery pipelines for clients, coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum
- Exceptional relationship management across a wide range of stakeholders internally and externally: software engineers & architects, electrical engineers, C-level executives, commercial teams, project managers, product managers, cyber security experts, procurement & logistics, finance etc.
- Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action; ability to communicate at high-level and low-level
- Strong influencing skills and ability to challenge traditional ways of thinking
- Strong interest in understanding the intricacies of energy markets
- Solid understanding of technology and associated trends
- Agile delivery experience and understanding of APIs, data flows, system integrations and cloud software architecture
- Patience and initiative
- Time management and a get-stuff-done attitude
- Native or professional fluency in English
- Occasional travel is required as part of this role
- Right to work in the country they're applying to at the time of application (no visa sponsorship)
Nice to have
- Experience working with flexibility products
- Fluency in other (human) languages
- In-depth knowledge of the energy market, in particular Germany / Europe, e.g. market players, trading practices, regulations, compliance
- Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources
- Commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets
- A working understanding of industrial gateways, edge devices, IoT connectivity, and industrial communication protocols and controlled environments (e.g. Modbus, OPC UA)
Your team
Delivery Team
GenerationFlex is highly cross-functional: our product bridges software and hardware in order to allow our clients' trading teams to effectively control their assets across multiple markets and asset types.
Apply
Direct apply at Kraken
Opens the job posting at Kraken
About Kraken
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
Mission
Improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone
Key facts
- energy technology / SaaS
- Kraken is recognised as a thought leader and innovator
- We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets
- In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid
What they value
- Genuine, honest, empathetic people
- Equal opportunity employer