Senior Customer Communication Strategist
Job description
A senior communication strategist role at Athora Netherlands translating the CX & Marketing vision into recognizable Zwitserleven communication across channels and customer journeys.
At a glance
- Work mode
- Hybrid · Amsterdam, Netherlands
- Languages
- Dutch – excellent, English – excellent
- Pay
- EUR 5,991 – 7,988 / month
What you'll do
- Translate the CX & Marketing strategy into strong communication concepts and customer stories
- Act as a sparring partner for the new Business Strategy team on propositions
- Guard and develop the Zwitserleven Tone of Voice and translate the brand feeling into communication and customer interactions
- Ensure with Products, Legal and Compliance that customer communication meets laws, regulations and compliance frameworks
- Ensure the translation of sustainability ambitions into marketing activities and expressions
- Make complex pension material understandable, human and relevant for the customer
- Strengthen customer journeys from a communication perspective and explain the story and choices convincingly
- Develop pitch decks and presentations combining brand, propositions, journeys and customer experience, and support Sales in key pitches
- Align with Corporate Communication on Athora-wide communication, press and reputation
- Use AI and GenAI, including LLMs, for content, personalization and Tone of Voice and translate new developments into concrete applications
What we're looking for
- At least 5 years of relevant work experience in communication, content, marketing or Customer Experience
- Demonstrable knowledge of pensions
- Academic (WO) working and thinking level
- Demonstrable experience with strategic customer communication, brand and Tone of Voice
- Ability to quickly grasp complex pension content and make it understandable for different target groups
- Experience with stakeholder management within a complex organization
- Experience with or strong affinity for AI and generative AI
- Strong in storytelling, able to develop a story substantively and present it convincingly
- Excellent command of Dutch and English
Your team
Channel Experience team within Customer Experience & Marketing
Works closely with Sales, UX, IT, Products, Legal, Compliance and Corporate Communication; reports to the Head of Customer Experience & Marketing and is part of the core team.
Benefits
- Around 900 colleagues who feel they work at a special company
- Opportunity to contribute to the socially relevant theme of pensions
- Pension well arranged
- Chance to make a real difference in sustainability
- Flexible workplace at the Amsterdam office, among the best 7% in the world
- Budget to set up your home workspace well
- Salary plus holiday allowance and a thirteenth month
- 27 vacation days (at a 36-hour contract)
- Public transport card or travel allowance for office days
- Good training budget for continued development
How to get hired
- 1Respond quickly via the application button
Apply
Direct apply at Athora Netherlands
Opens the job posting at Athora Netherlands
About Athora Netherlands
Insurance company with the well-known brands Zwitserleven and Reaal
Athora Netherlands focuses mainly on pensions and life insurance in the Dutch market as part of a European group with offices in Ireland, the United Kingdom, Belgium, Germany and Italy.
Mission
To grow into one of the most important players in the rapidly changing pension market
Key facts
- Netherlands
- Part of a European group with offices in Ireland, the United Kingdom, Belgium, Germany and Italy
- More than one million customers
- Around 900 colleagues
- Amsterdam office among the best 7% in the world
What they value
- Slimmer together
- People who do not shy away from change and know how to get things done
- Leading the way in sustainability in operations and investments for years