FG
Senior Customer Success Manager (all genders)
Contract type
Ongoing
Work mode
Remote · Munich, Germany
Experience
Mid-level · 3+ years
Job description
You will manage an enterprise customer portfolio end to end, from trial and contract signing through retention, renewals and growth, acting as the main relationship owner for key decision-makers.
At a glance
- Work mode
- Remote · Munich, Germany
- Languages
- German – native, English – fluent
What you'll do
- Accompany enterprise customers from the trial phase through contract signing across the entire customer lifetime
- Take ownership of a customer portfolio so customers use Foodji successfully, stay long-term, grow and recommend the company
- Build and develop stable, trusting relationships with central decision-makers and decentralized stakeholders
- Own the health and development of the enterprise customer portfolio, from KPI-based account health analysis to deriving targeted measures
- Actively prepare contract renewals and identify churn risks early, even when they first appear at a single location
- Steer internal and cross-functional projects to further develop the Customer Success area
What we're looking for
- At least three years of experience in Customer Success Management
- Proven experience managing retention, renewal and churn metrics across a customer portfolio
- Structured, data-driven and independent way of working with a good sense for customer relationships
- Ability to independently prioritize risks, customer potential and next steps
- Experience with CRM systems, especially Salesforce
- Very good Excel skills
- Strong communication at decision-maker level, also in challenging conversations
- Ability to strategically manage complex multi-location accounts with different stakeholders
- Native-level German and fluent English
- Presentation and argumentation skills and strong networking skills
- A do-it mindset, team spirit, self-confidence and a solution- and goal-oriented way of working
Your team
Customer Success
The role sits in the Customer Success area and also steers projects to develop it further.
Benefits
- Office Foodji & Lunchit app: always well supplied in the office or remote
- Uncapped bonus: your performance determines your salary, with no upper limit
- Company pension scheme subsidized via Degura Pension Cloud
- Spendit card: up to fifty euros net per month on top for free use
- EGYM Wellpass for fitness and wellness studios across Germany
- JobRad bike leasing
- Subsidy for childcare costs
- Employee discounts and promotions from various brands
- Food tastings with the food team
- Development through regular feedback talks and trainings with clear career paths
- Flexwork: work up to 30 days a year from within the EU
- Top office location in Munich's Glockenbachviertel with the Isar nearby
- Team events such as ski day, breakfast, culture week or office party
Apply
About Foodji GmbH
We are Foodji - a team of food lovers and tech nerds.
Foodji uses proprietary technologies, self-learning algorithms and efficient supply chains to resolve the paradox between fresh food, availability and sustainability, optimizing quantity planning and fighting food waste.
Mission
To offer fresh, healthy and above all tasty food wherever people spend most of their everyday lives.
Key facts
- Munich, Germany
- Market leader supplying thousands of people across Germany every day
- There are more than 100,000 relevant locations for Foodji in Germany alone
- Leftover dishes are donated to Foodsharing and other social initiatives
Partners & customers
Münchner FlughafenKlarnaEnpalWingcopter
What they value
- We want to create a positive effect on the environment, our customers' everyday lives and our communities