Senior Delivery Manager
Level inferred from job title
Job description
A Senior Delivery Manager - German Speaker role in the Customer Success team, responsible for agile delivery and project management of customer deployments, including managing a business analyst and a Customer Engineer. The role supports customer engagement and growth while ensuring successful initial deployments with appropriate governance and benefit measures.
At a glance
- Work mode
- Hybrid
- Languages
- English – fluent, German – fluent
What you'll do
- Ensure your team follows our internal delivery best practices
- Effectively communicates across technical and non-technical boundaries, building trust and authenticity
- Optimizes team flow, addresses issues, and builds agile capabilities within the team
- Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization
- Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision
- Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement
- Effectively manages a business analyst and a Customer Engineer
- Builds a close relationship to internal and external key stakeholders and ensures continuous engagement
What we're looking for
- Fluency in English and German
- Proven experience in Agile project management, demonstrating successful implementation of methodologies
- Excellent problem-solving and critical-thinking skills, addressing challenges proactively
- Track record of managing multiple projects simultaneously, ensuring timely delivery
- Effective collaboration with stakeholders at all levels
- Strong understanding of technology and its applications, especially in AI/Data Science products
- Continuous learning mindset, staying abreast of industry trends in Agile practices
- Adaptability to a fast-paced and evolving work environment
Nice to have
- Successful remote working experiences
- Agile Certification: CSM, TKP, KMP, or KCP
- Industry experience: Distributed teams, AI/Data Science products
- Familiarity with the insurance industry
Your team
Customer Success
You're part of the Customer Success Team, reporting to the Head of Delivery.
Benefits
- Competitive salary + OTE (for applicable roles)
- Flexible working and remote options
- Professional development budget & conference access
- Annual company retreats
- A mission-driven culture that puts people first
Apply
About Cytora
Shape the Industry and Your Career
Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem.
Mission
We're driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.
Key facts
- Insurtech
- Now an Applied Systems company
- AI-powered platform for the global insurance ecosystem
What they value
- We build a culture that sees you not just your output
- We draw on the full range of our team's backgrounds and experiences because that diversity is what makes our thinking stronger and our products better
- We believe flexibility fuels performance
- A mission-driven culture that puts people first