Senior Fraud Investigator, Prevent
Level inferred from job title
Job description
A Senior Fraud Investigator role in Monzo's Financial Crime & Fraud Collective, Prevent pillar, investigating authorised card and faster payment fraud and supporting customers at risk of complex scams.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United Kingdom
- Languages
- English – fluent
- Pay
- GBP 31,100 – 39,350 / year
What you'll do
- Gathering evidence from flagged transaction data
- Investigating the nature of suspicious transactions with empathy and attention to detail
- Reassuring and supporting customers through the process of identifying active fraud
- Independently making decisions on cases and releasing or blocking flagged transactions up to a case value of £59,999.00
- Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
- Triaging cases with a value of more than £59,999.00 for upwards escalation
- Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account
- Providing advice and support to victims of fraud on how they can protect themselves in the future
- Handling non-FOS complaints and feeding back to Investigators and their managers as part of the continuous improvement feedback loop
- Answering escalations and supporting operational changes across the Prevent pillar
What we're looking for
- A strong understanding of regulatory requirements in fraud and/or financial crime
- A strong knowledge of cryptocurrency and how this is used in fraud typologies
- Excellent English written & verbal communication skills and experience speaking to victims of potential fraud
- Ability to be persuasive and empathetic
- Strong expertise in investigating, problem solving and decision making
- Ability to work well independently & be collaborative with the wider team
- Ability to work to deadlines
- Values driven approach in line with Monzo's core values
Your team
Financial Crime & Fraud Collective - Prevent pillar
Provides vital intervention and education to Monzo customers who are experiencing potential active fraud attempts on their funds across authorised card payment fraud and authorised faster payment fraud.
Benefits
We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup
- £31,100 - £39,350 plus Incentive Awards tied to your performance
- £1,000 learning budget each year to use on books, training courses and conferences
How to get hired
- 1Some initial application questions
- 2A short call with a Recruiter
- 3A remote interview, lasting approximately 1 hour with two team members from the Fraud Team
Apply
About Monzo
Mission
To earn and keep our customers' trust, support Monzo's safe growth, and contribute to building a safer society.
Key facts
- Shift pattern: 37.5 hours per week - Monday to Friday 9am to 6pm, working 1 in 5 weekends and 1 week of 11:30am - 8pm every 4 weeks
- May be required to work bank holidays, including Christmas Day, Boxing Day and New Years Day
- Start date: Monday 18th Jan 2027