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Senior Manager, Resource & Capacity Management (Parental Leave Cover)
Contract type
Ongoing
Work mode
Hybrid · United Kingdom
Experience
Senior · Not stated
Level inferred from job title
Job description
A parental leave cover role leading day-to-day resource management for selected global clients using Global Operations Centre (GOC) talent, plus utilisation reviews, balanced team management, bench governance and cross-GOC RM projects. Acts as a key operational partner to the GOC RM Lead.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · United Kingdom
What you'll do
- Own Resource Management for selected strategic global clients using GOC talent
- Support new global client opportunities and transitions, translating demand into clear resource requirements and staffing plans
- Coordinate staffing requirements across multiple GOC locations and disciplines
- Work with Capacity Planning and Staffing teams to identify appropriate resources and drive open requirements through to fulfilment
- Maintain oversight of the client's GOC workforce, including open roles, upcoming demand, resource movements, backfills and capacity risks
- Establish an effective RM cadence with relevant client and market stakeholders
- Proactively identify resource issues and drive actions to resolution
- Escalate significant commercial, capacity or stakeholder risks to the GOC RM Lead
- Coordinate regular utilisation reviews across GOC teams
- Identify under-utilisation, over-utilisation and available capacity and work with relevant teams to agree appropriate actions
- Monitor utilisation trends and highlight emerging risks or opportunities
- Ensure actions from utilisation reviews are tracked through to completion
- Support proactive redeployment of available talent against suitable client demand
- Provide concise utilisation insights and exception reporting to the GOC RM Lead
- Support regular reviews of team structures across GOC clients
- Identify opportunities to improve team balance, workload distribution and appropriate management oversight
- Work with RM, client and operational teams to address identified team structure or workload issues
- Monitor agreed actions and ensure they are followed through
- Highlight structural workforce issues requiring longer-term intervention
- Own the ongoing coordination and governance of GOC bench activity
- Support the rollout of the existing bench framework across additional GOC locations
- Maintain visibility of available resources and actively connect relevant skills and capacity with upcoming client requirements
- Coordinate appropriate bench project opportunities where immediate billable deployment is not available
- Track bench movements and provide visibility of key risks, ageing cases and redeployment opportunities
- Work with relevant GOC stakeholders to ensure consistent adoption of the bench process
What we're looking for
- Motivated to make an impact, not simply tick boxes; requires initiative, ownership and an appetite for challenge
- Strong communication, proactive, organisation and influencing skills
- Experience managing resource requirements across multiple clients, teams or geographies
- Good understanding of utilisation, capacity management and workforce deployment
- Strong analytical skills with the ability to convert workforce data into practical actions
- Strong stakeholder-management skills and confidence working with senior stakeholders
- Ability to manage multiple priorities and drive actions to completion
- Experience delivering cross-functional projects or process improvements
- Strong problem-solving skills with a practical, solutions-focused approach
- Ability to operate independently while recognising when issues require senior escalation
- Must have the right to work in the UK
Nice to have
- Experience in Resource Management, People Operations, or a related area is desirable
Your team
Global Operations Centres (GOCs)
Global Operations Centres supporting effective planning, deployment and utilisation of talent across GOC Global clients
Benefits
- Competitive medical, group retirement plans, vision, and dental insurance
- Significant paid time off
- Preferential partner discounts
- Employee mental health awareness days
- Employee resource groups and frequent in-office events
Apply
About WPP Media
The trusted growth partner for the world's leading brands
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
Mission
Help clients navigate change, capture opportunity, and deliver transformational growth
Key facts
- Media and advertising
- AI-driven media operating unit
- Uses WPP Open and Open Intelligence
- Hybrid approach with teams in the office around four days a week
What they value
- Be Extraordinary
- Lead Optimistically
- Championing Growth and Development
- Create an Open environment built on trust and respect