Senior Operations Manager, Luxe
Job description
Senior Operations Manager owning Luxe's new listing onboarding process end-to-end, building acquisition and onboarding motions and partnering cross-functionally to hit growth targets. The role sits in the Luxe Vetting team within the Homes Enterprise team.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Pay
- CAD 122,000 – 128,000 / year
What you'll do
- Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires
- Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams
- Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds
- Manage program budgets and vendor relationships, including selecting external partners as needed
- Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve
- Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed
- Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track
What we're looking for
- 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment
- Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability
- Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions
- Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues
- Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives
- Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams
- Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings
- Excellent organizational skills with high attention to detail and quality
- Candidates must be based in Canada
Nice to have
- Advanced data analytics skills are preferred (i.e. SQL)
Your team
Luxe Vetting team, Homes Enterprise
The Luxe Vetting team is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe.
Benefits
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
Apply
Direct apply at Airbnb
Opens the job posting at Airbnb
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Mission
Providing inspiring travel experiences for our hosts and guests
Key facts
- 2007
- San Francisco
- Over 5 million hosts
- Over 2 billion guest arrivals
- Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes
- Luxe is one of Airbnb's fastest-growing categories
What they value
- Inclusion & Belonging
- Diverse ideas foster innovation and engagement