Senior Product Analyst, Driver Supply
Level inferred from job title
Job description
Senior Product Analyst, Driver Supply at Relay, owning marketplace decisions on booking, matching and pay for the driver supply side of a parcel delivery marketplace. The role designs how the marketplace decides and builds the data applications, monitors and alerts that make those decisions run.
At a glance
- Work mode
- Hybrid · London, United Kingdom
- Languages
- English
What you'll do
- Decide which Marketplace problems are real and which only look real, before anyone builds a fix.
- Design how Marketplace decides: which signals count, and what good looks like for booking, matching and pay.
- Tell the squad lead what to change and what to stop, and get a decision.
- Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
- Go and look when the data and the street disagree: the sort centre, the van, the shop.
- Get the missing data built, and prove whether each change worked.
- In a year, Marketplace's booking and pay decisions run on a system you designed.
What we're looking for
- Have owned the decisions a matching, pricing or incentive model fed, in a two-sided marketplace or gig platform, rather than building the model itself.
- Have seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
- Can trace why drivers or couriers stop booking or cancel, and can read the experiments behind a pricing or incentive change, including when a clean test isn't possible.
- Have been through real change, such as a pivot, fast growth or a new market, and rebuilt something because of it.
- Are hands-on and fluent in SQL, with or without AI, and happy to build their own analysis apps, monitors and alerts.
- Would rather ship a working answer this week than a perfect one next quarter.
- No logistics experience needed, just the appetite to learn a physical operation fast.
Your team
Marketplace
A squad within a data team of about 30 across analytics, operational research and data science; analytics sits at the front, with the squad's roadmap following the analysis.
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About Relay
Relay is reshaping how goods move in an online era, building a marketplace for parcel delivery capacity. It delivers 400,000 parcels a day through van drivers who choose their own shifts, local shops that hold parcels, and couriers who take them to the door, having gone from 3,000 parcels a day in London to 400,000 across the UK in under three years.
Mission
To free commerce from friction
Key facts
- ~160 people
- logistics
- Backed by Europe's largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M)
- Scaling faster than 99% of venture-backed startups
- ~160 people, around half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Delivers 400,000 parcels a day across the UK
- Went from 3,000 parcels a day in London to 400,000 across the UK in under three years
Partners & customers
What they value
- Aim with Precision
- Play to Win
- 1% Better Every Day
- All In, All the Time
- People-Powered Greatness
- Grow the Whole Pie