Senior Product Manager, Panel (Remote, EU/UK)
Level inferred from job title
Job description
A Senior Product Manager role at Maze owning the recruitment and panel experience, shaping how customers recruit and manage research participants across study types. The role works cross-functionally with Engineering, Design, Panel Operations, GTM and partners.
At a glance
- Work mode
- Remote
What you'll do
- Own and evolve the roadmap for recruitment and participant management across Maze
- Improve participant quality by building stronger feedback loops, quality signals, filtering and experiences that reduce confusion for participants
- Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases
- Use data and customer insights to understand panel performance and identify gaps in participant supply, quality and fulfillment
- Partner with Panel Operations to continuously improve the tools, workflows and handoffs used to fulfill recruitment requests
- Help evaluate and onboard new panel partners and identify where deeper integrations can improve quality, coverage or efficiency
- Develop smarter ways to route studies to the right participant supply based on customer and study needs
- Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens
- Partner with Sales, Customer Success and Research Partners to understand customer needs, recruitment feasibility and opportunities to improve the recruitment experience
- Define and measure success across participant quality, fulfillment and the overall recruitment experience
What we're looking for
- Experience as a Product Manager or Senior Product Manager owning meaningful product areas from discovery through execution
- Highly autonomous and comfortable taking a problem, creating structure around it and driving it forward without waiting for perfect direction
- Clear, structured communicator who can bring others along in how you think about a problem, recommendation or decision
- Comfortable working on products that span software, operations and external partners rather than living entirely within a single product surface
- Comfortable getting close to operational workflows and using what you learn to make better product decisions
- Strong product judgment and can make thoughtful tradeoffs when there isn't a perfect answer
- Experienced partnering closely with Engineering and Design to take products from discovery through delivery and iteration
- Think in systems and look for scalable product solutions rather than one-off workarounds
- Comfortable balancing customer experience, business needs, operational realities and technical constraints
- Thrive in an environment where you can move quickly, make decisions with imperfect information and continuously learn from customers and internal teams
Nice to have
- Strong data fluency and experience using data to understand problems, prioritize opportunities and measure product outcomes
- Experience building products with a meaningful operational component
- Marketplace or supply-and-demand product experience
- Experience in operations, business development or other roles that required you to work across product and business problems
- Experience managing stakeholders across multiple teams or functions
- Experience working with external partners, vendors or integrations that are critical to the customer experience
- Experience with user research or research participant recruitment
Your team
Recruitment and panel experience
A highly cross-functional product area at the intersection of product, operations and the panel partner ecosystem, working in a trio with Engineering and Design and partnering with Panel Operations, GTM, Customer Success and Research Partners.
Apply
Direct apply at Maze
Opens the job posting at Maze
About Maze
The user research platform that helps companies build the right products faster by making user insights available at the speed of product development
Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. Its platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that drive product decisions, with AI capabilities automating busywork and adding depth to insights.
Mission
Make research accessible, intuitive, and fast so product teams can put user insights at the center of every decision
Key facts
- User research software
- Named the #1 user research platform in UX Tools' Design Tools Survey
- Series B company backed by Felicis, Emergence & Amplify
- Operates a global remote workforce
- Key engineering and product teams are based in specific locales
- Serves industries including B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive
Partners & customers