Senior Professional Services Engineer, Japan
Level inferred from job title
Job description
A Senior Professional Services Engineer at GitLab delivers installation, migration, training, and advisory services to help customers adopt GitLab successfully. The role leads customer engagements, mentors other engineers, and works with product and engineering teams to improve delivery and GitLab features.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Japan
- Languages
- English
What you'll do
- Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
- Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
- Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
- Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
- Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
- Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services.
- Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.
- Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.
What we're looking for
- Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
- Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
- Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
- Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
- Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.
- Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
- Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
- Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.
- Must be located in Japan and have full working rights in Japan
Your team
Professional Services
Professional Services partners closely with Engagement Managers and Project Managers to deliver consistent outcomes, and works with GitLab's product and engineering teams to share customer feedback and improve GitLab. The team operates in a fully remote and largely asynchronous environment, collaborating across regions and time zones, supporting customers with a wide range of architectures and deployment models.
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Apply
About GitLab
The intelligent orchestration platform for DevSecOps
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
Key facts
- DevSecOps software
- More than 50 million registered users
- More than 50% of the Fortune 100 trust GitLab
- All team members are expected to incorporate AI into their daily workflows
- GitLab hires new team members in countries around the world and all roles are remote