F
Senior Service Designer
Contract type
Part-time
Work mode
Remote
Experience
Senior · Not stated
Level inferred from job title
Job description
A Senior Service Designer role at Faculty, designing complex service ecosystems across client environments within the Applied AI division. The role focuses on user research, service blueprints, and cross-functional alignment to transform organisational challenges into scalable solutions.
At a glance
- Work mode
- Remote
- Languages
- English
What you'll do
- Leading complex user research initiatives across client engagements and synthesising findings into strategic, actionable recommendations.
- Guiding the creation of comprehensive user journey maps that capture current enterprise realities and future service states.
- Designing detailed service blueprints to optimise the interplay between people, processes, and AI technology across client organisations.
- Facilitating collaborative stakeholder workshops to solve complex systemic challenges and surface new consulting opportunities.
- Crafting compelling visual artefacts and clear narratives that communicate core service concepts to client decision-makers.
- Directing prototyping efforts and co-design sessions across diverse client applications to validate service models before deployment.
- Collaborating with government and public sector clients to transform public service delivery through AI and design.
What we're looking for
- Advanced knowledge of diverse user research techniques, with a proven ability to translate insights into strategic client action.
- Deep expertise in systems thinking and creating actionable service blueprints for multi-faceted enterprise environments.
- Strong facilitation capabilities, with extensive experience leading client workshops that align diverse, cross-functional partners.
- Demonstrated skill in designing, testing, and refining service prototypes through continuous client and user feedback.
- High proficiency in producing clear, visually engaging design artefacts that communicate complex operational processes effortlessly.
- A collaborative mindset with a track record of partnering effectively across data science, engineering, and client delivery teams.
- Experience working with or within government entities and public sector organisations.
Your team
Applied AI division
Apply
Direct apply at Faculty
Opens the job posting at Faculty
About Faculty
Faculty works with global customers to transform their performance through human-centric AI, innovating, building and deploying responsible AI across government, finance, retail, energy, life sciences and defence.
Mission
We established Faculty in 2014 because we thought that AI would be the most important technology of our time.
Key facts
- 2014
- Worked with over 350 global customers
- Clients span government, finance, retail, energy, life sciences and defence
What they value
- Diversity of individuals fosters diversity of thought
- Seeking truth
- Intellectual curiosity
- Measurable positive impact