WA
Senior Solution Architekt (m/w/d) - CCaaS (Contact Center as a Service) 40-60% (Ref.Nr.: 47500)
Contract type
One-time
Work mode
Hybrid · Bern, Switzerland
Experience
Senior · Not stated
Level inferred from job title
Job description
A senior solution architect is sought for a long-term client project in Bern to technically accompany the evaluation and procurement of a future CCaaS platform and further develop its product and target architecture.
At a glance
- Employment
- Contract · Employee or contractor
- Work mode
- Hybrid · Bern, Switzerland
- Languages
- German – fluent, English – good
What you'll do
- Technically accompany the evaluation and procurement of the future CCaaS platform and assess vendor proposals
- Further develop the product and target architecture of the future CCaaS platform together with the existing architecture teams
- Specify technical requirements and support the creation and maintenance of the requirements catalog
- Clarify interfaces, integrations and system boundaries with existing platforms and specialist systems
- Actively participate in contact center, vendor and architecture workshops as well as technical Q&A sessions and proofs of concept
- Assess technical solution variants and develop decision bases for the evaluation and future development of the platform
What we're looking for
- Several years of experience with CCaaS solutions and a sound understanding of modern CCaaS architectures
- Good knowledge of routing, queues, skills, IVR, omnichannel and agent workspace concepts
- Experience in product or platform architecture as well as with cloud, SaaS and integration architectures
- Ability to translate business requirements into technical specifics and to assess solution variants and vendor architectures
- Experience working with business, architecture and engineering as well as in technical workshops
- Open personality with a quick grasp of new topics
- Very good German skills and good English skills
Nice to have
- Experience with established CCaaS platforms such as Genesys, NICE, Content Guru, Luware, Cisco or comparable solutions
- Proficient with technical evaluations, tenders, RFP/RFI or product launches
- Know-how in voice, SIP, SBC, Teams Phone or enterprise telephony
- Knowledge of ServiceNow, SAP or comparable enterprise platforms
- Experience with AI features such as agent assist, conversational AI, transcription or knowledge assist
- Knowledge in security, IAM, data protection and compliance
Apply
About Wavestone Germany AG
Let's power the future together
With a 360° portfolio of consulting services, Wavestone combines first-class industry expertise with a broad spectrum of cross-industry competencies, works interdisciplinary and thinks outside the box.
Mission
As a leading consulting firm for strategic transformations, we are a trusted partner for our clients and for our employees.
Key facts
- Long-standing framework contract partner supporting the staffing of project vacancies, quickly and directly
What they value
- Responsible, high-performing and always with people at the center