T
Senior Solutions Engineer
Contract type
Ongoing
Work mode
Remote · United Kingdom
Experience
Senior · 5+ years
Job description
Senior Solutions Engineer on Twilio's Digital Sales Communications team, responsible for delivering the technical win and best product fit to customers in the Digital Sales segment. The role leads the technical pre-sales relationship, drives technical discovery, proposes architectures, and demonstrates the product.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United Kingdom
What you'll do
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
- Establish yourself as a trusted advisor to customers by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
- Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
- Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
- Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
What we're looking for
- 5+ years of pre-sales experience selling complex, technical products or 3+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
- Excellent communicator and presenter able to gain audience confidence.
- An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP); Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular).
- Experience building with REST APIs.
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Nice to have
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
- Experience with sales methodologies.
Your team
Digital Sales Communications team
The sales team focused on our Digital Sales segment.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Apply
Direct apply at Twilio
Opens the job posting at Twilio
About Twilio
Shaping the future of communications
Twilio delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. It is a remote-first company with a strong culture of connection and global inclusion.
Key facts
- Communications technology
- Remote-first company
- May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings
- Uses AI to help make the hiring process efficient; every hiring decision is made by real Twilions
- Approximately 10% travel anticipated for this role
What they value
- Twilio Magic