Senior Strategic Implementation Specialist (EMEA)
Job description
A Senior Strategic Implementation Specialist role at Ashby, leading technically complex, hands-on implementation projects for B2B SaaS customers from Sales handoff through go-live. The role is part project manager, part technical expert, and part trusted advisor within the Professional Services team.
At a glance
- Work mode
- Remote
What you'll do
- Managing 8-12 active enterprise implementations at a time (12-16 weeks implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up along the way
- Getting genuinely comfortable with the in's and out's of how our products work, so you can troubleshoot and advise instead of just walking through a checklist
- Advising on what's worked well for similar customers in the past, challenging assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices
- Partnering closely with cross-functional partners across the business, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward
What we're looking for
- 7+ years of experience in a customer-facing role, with the majority of your focus on leading full-cycle B2B SaaS implementations
- Proven track record successfully managing upmarket concurrent implementation projects without compromising quality, customer experience, or timelines
- Experience operating with real autonomy and to own the implementation project plans end-to-end
- Comfortable getting into the weeds of complex, multi-module software, and building genuine fluency in how it all fits together
- Resourceful when there's no documented answer; you do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations
- Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory
- Independently investigate complex customer questions and become the technical/product subject matter expert during implementations
- Carry more than a handful of accounts at once (this is a high volume role on a team that moves with urgency)
- Own the execution of a project plan, not just its design
- Iterate and improve on existing processes
Your team
Professional Services team within Ashby's Customer Success organization
A growing Professional Services team within Ashby's Customer Success organization
Benefits
You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible
10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable
Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it 😅
- You get to sell a product that our prospects & customers are truly excited about
- Competitive compensation is offered
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval
How to get hired
- 130 min - Recruiter Screen with Talent Team
- 245 min - Interview with the Manager, of High Touch Implementations
- 360 min - Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist
- 4Final Round: 30 min - Cross-Functional Interview with Head of Professional Services
- 530 min - Product Complexity Interview with VP of Customer Success
- 630 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager
- 710 min - Closing Questions with Hiring Manager
Apply
About Ashby
We're building the next generation of enterprise software
We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.
Key facts
- Added more than 2,100 new customers in the last year alone
- Now support over 5,000 customers
- ARR growing much faster than 100% year over year
- Well funded and backed by great investors
- Tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway
Partners & customers
What they value
- We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell
- We want to offer deep expertise whenever we interact with prospects and customers
- We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount
- We value a strong sense of ownership, principled thinking over experience, and thoughtful communication