Senior Systems Administrator & Architect
Job description
CPJ seeks a hands-on Senior Systems Administrator & Architect to administer, co-architect, and support its Salesforce-based data management and workflow system and enterprise collaboration platforms, working with a small team and an MSP. The role combines systems administration with business process design and information architecture.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United States
- Pay
- USD 110,331 – 121,364 / year
- Apply before
- November 6, 2026
What you'll do
- Partner with stakeholders to map current-state processes and identify gaps or inefficiencies in systems
- Translate business requirements into system solutions and clear functional designs
- Create and maintain process documentation, system documentation, and user guides
- Manage the Information technology change lifecycle: requirements, build, testing, rollout, and training
- Serve as a go-to resource for system questions and provide user support and training
- Conduct user interviews, stakeholder sessions, usability tests, and sorting exercises to understand how target audiences group and search for information
- Build structural blue-prints, flowcharts, and site maps that define how content and data are organized and accessed across platforms
- Sketch low-fidelity wireframes and interactive mockups to show screen layouts, navigation paths, and user flows
- Design clear naming conventions, category structures, and metadata tagging systems matching user mental models
- Work alongside internal teams and development consultants to translate business goals into technology system solutions
- Administer and configure core systems, including Salesforce and other cloud productivity and collaboration platforms such as Google Suite or Microsoft 365
- Manage user access, roles, permissions, and security settings across platforms
- Build and maintain workflows, automation, and validation logic within each system
- Support integrations and data flows between systems, working with vendors or technical partners as needed
- In collaboration with MSP, monitor system health, troubleshoot issues, and coordinate resolution with vendors and consultants
- Evaluate new tools, features, and releases for fit and impact
- Maintain data quality through imports, cleanup, and governance practices
- Build reports and dashboards that support operational and leadership decisions
- May assist in surge capacity with hardware support, software management, ticket & incident handling, user accounts & security, network & connectivity, on- and off-boarding processes, asset inventory & tracking
What we're looking for
- 3–5+ years supporting, administering and configuring multiple enterprise business systems (CRM, ERP, HRIS, Google Workspace, MS365, Salesforce and/or similar SaaS platforms)
- Hands-on experience configuring workflows, automation, and permission models
- Experience gathering requirements and turning them into system designs
- Strong process mapping and documentation skills
- Comfort working with data: imports/exports, cleanup, and basic reporting
- Clear communicator who can explain technical concepts to non-technical stakeholders
- Organized, self-directed, and comfortable owning work end to end across multiple systems
- Adaptability: Ability to adjust on the fly for shifting priorities
- Experience supporting and guiding users on a variety of technology platforms
- Aptitude and willingness to provide remote training
- Ability to break down complex, technical concepts into simple, everyday language
- Patience and empathy: a supportive and approachable demeanor when helping frustrated or non-technical users
- Confidence in presenting materials clearly and keeping an audience engaged
- Strong time management to coordinate schedules, workload and priorities
- Availability to work and attend meetings on the US Eastern time zone and to travel to New York for meetings as needed
Nice to have
- Salesforce administration experience; Salesforce Certified Administrator a strong plus
- Google Workspace Administration
- Microsoft 365 administration experience including: Teams, Exchange, SharePoint and Entra ID
- Experience with Power Automate, Flow or other low-code automation tools
- Exposure to integrations, APIs, or middleware (e.g., Zapier, Workato, MuleSoft)
- Familiarity with SQL or scripting
- Relevant experience with process mapping tools (Lucidchart, Visio, or similar)
- Background in Nonprofit Administration
Your team
Information Technology & Digital Security
A small team that works closely with the Managed Service Provider (MSP) and supports staff across many countries and time zones.
Apply
About Committee to Protect Journalists
Defending journalists worldwide
Founded in 1981, the Committee to Protect Journalists (CPJ) is an independent, non-profit organization defending journalists worldwide. For over four decades, CPJ has helped win the early release of imprisoned journalists, secure convictions in journalist murders, and enable legal reform in countries where free expression has deteriorated. CPJ's widely cited database and reports have raised global awareness of attacks on press freedom.
Mission
Defending journalists worldwide without regard to their political ideology, protecting the rights of all people to have access to diverse and independent sources of information.
Key facts
- 1981
- New York City, United States
- Non-profit
- Independent, non-profit organization
- Headquartered in the United States
- Office located in midtown Manhattan, New York City
- Works with a Managed Service Provider (MSP)
- International staff hired outside the US are managed by an Employer of Record (EOR) firm
What they value
- Equity
- Free expression