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Senior Technical Account Manager
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 6+ years
Job description
A customer-facing technical role managing relationships with assigned Nutanix customers to drive product adoption and ensure customer success. The role sits within the Nutanix Professional Services team and is primarily remote.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Languages
- Dutch – fluent, English – fluent
- Pay
- EUR 94,000 – 142,000 / year
What you'll do
- Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
- Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices.
- Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
- Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
- Recommend upgrade plans and perform health checks to optimize customer environments.
- Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
- Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
- Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.
What we're looking for
- 6-10 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager).
- Strong knowledge of virtualization, cloud computing, and data center technologies.
- Excellent communication and interpersonal skills with a customer-centric focus.
- High technical aptitude with an understanding of infrastructure (storage, compute, network).
- Experience in managing long-term customer relationships and driving product adoption.
- Ability to collaborate effectively across multiple teams and drive consultative conversations.
- Bachelor's degree in Engineering (BE/B.Tech).
- Strong problem-solving skills and ability to orchestrate resources for customer success.
- Fluent Dutch and English required
Nice to have
- Advanced degree is a plus.
Your team
Nutanix Professional Services
The Nutanix Professional Services team delivers a strong influence on the success of each Nutanix implementation by its customers. The Services function ensures success by engaging with customers in the pre-sales and post-sales stages by assisting in their software-defined data center (SDDC) strategy and architecture. The Nutanix Professional Services Consulting function includes assessment, design, implementation, integration, and automation services as well as project management.
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About Nutanix
What they value
- Hungry
- Humble
- Honest
- With Heart