Senior User Researcher - Personal buying experience (f/m/d)
Level inferred from job title
Job description
A Senior UX Researcher role at Decathlon Digital focused on understanding in-store teammates' behaviors and pain points to guide product teams building in-store digital tools. The researcher conducts field observations and turns qualitative and quantitative data into strategic insights for the Personal Buying Experience.
At a glance
- Work mode
- Hybrid
What you'll do
- Conduct in-store observations to map the real-world practices, workflows, and pain points of store teammates
- Turn qualitative and quantitative data into actionable strategic insights to shape the product roadmap
- Feed the team's knowledge repository to align Designers, Product Managers, and Tech leads with the reality on the shop floor
- Act as a key partner with cross-functional product teams to influence and enlighten decisions, whether long-term strategy, quarterly roadmaps or day-to-day tactics
- Build a shared understanding / empathy of the current customer experiences
- Ensure that the most relevant opportunities are identified and tackled
- Build long-term impact (outcomes) rather than features (outputs)
- Build and feed a long-term user and customer knowledge strategy
- Identify and prioritize research plans with stakeholders
- Make findings easily accessible and understandable to stakeholders (readouts, documentation, etc.)
- Support teams to set up continuous discovery habits (e.g. regular & holistic insights gathering, insights library, etc.)
- Support designers & product trios by actively contributing to design critiques & test sessions
- Provide research methodology guidance when needed
- Work closely and proactively with all expertises (product, business, engineering, countries, etc.) to influence strategies, prioritization and discovery/delivery roadmaps
- Involve product teams and stakeholders throughout the research/design process, leveraging the right methods and/or storytelling, creating a safe environment for feedback
- Contribute to elevate the research practices, run and/or participate in collaborative design sessions with peers across multiple teams (New Business Models, eCommerce, InStore, …)
- Proactively identify and build on strengths and improvement areas, turn failures into positive learning lessons
What we're looking for
- UX research craft skills including strategy & framing, research / problem discovery, solution discovery & testing, and inclusivity & ethics
- Ability to support product decisions through research insights and Opportunity Solution Trees (OSTs)
- Ability to uncover and refine opportunities through qualitative and/or quantitative research
- Ability to map end-to-end journeys & opportunity spaces
- Ability to make findings easily accessible and understandable to stakeholders
- Ability to craft research methodologies & outputs that fully include the diversity of users and tackle possible biases
- Influence: work closely and proactively with all expertises to influence strategies, prioritization and discovery/delivery roadmaps
- Cross-functional collaboration: involve product teams and stakeholders throughout the research/design process
- Design collaboration: contribute to elevate research practices and run/participate in collaborative design sessions
- Growth mindset: proactively identify and build on strengths and improvement areas
Your team
In-Store
A local project team within a worldwide network, working on in-store digital experiences for Decathlon teammates.
Benefits
Continuous growth and support (diverse projects, technical certifications from year one, internal and external training, etc.)
- Flexible working: 2 days of remote work per week
- Ability to work from any Decathlon Digital office in Lille, Paris, or Nantes
- Equipment provided in line with your mission and our social commitments (Mac, Windows, or Chromebooks)
- A local project team within a worldwide network (offering international career opportunities)
Apply
About Decathlon
Decathlon relies on In-Store teammates who embody the human touchpoint between the brand and its customers, and are key enablers of Store business. Decathlon Digital supports the quality of the connection built during moments shared between customers and teammates by ensuring every In-Store Decathlonian works in an efficient and adapted environment.
Mission
To bring people together through sport and make wellbeing accessible for all.
Key facts
- Decathlon Digital offices in Lille, Paris, and Nantes
- Worldwide network offering international career opportunities