Senior Voice Routing Specialist
Level inferred from job title
Job description
Owns call quality and routing holistically for Talk360's international calling platform, handling daily routing changes and long-term quality trends across 900 zones and 36,000 calling corridors. Works cross-functionally with supplier management, monitoring, automation, and product teams.
At a glance
- Work mode
- Remote
What you'll do
- Own call quality holistically end to end, moving fluidly between quick fixes and structured experiments
- Own and continuously refine zone, dialing code, and call origin management, keeping the underlying structure clean and accurate across all 900 zones
- Change routing several times a day, from immediate fixes to longer-running tests of new suppliers
- Partner daily with Ozcan (supplier account management and deal creation) and Mahmoud (hourly monitoring and support-team escalations to suppliers)
- Work with Ewan on automating the processes behind routing, and with Product and CRM to improve the end-user experience
- Work toward (semi) automated routing and pricing, reducing manual, single-person work
What we're looking for
- Hands-on experience with international A-Z calling and telco routing: zones, codes, LCR, and SIP response codes, built at a telco, carrier, or comms platform with real cross-border calling experience
- NOC or technical support background: comfortable troubleshooting live voice traffic and reading call detail records and quality metrics like ASR and ACD
- Exposure to a routing/testing platform such as iTest or an equivalent tool
- Process driven and meticulous: builds the audit trail as you go, methodical and analytical by nature
- Hands-on: does the routing work day to day, not just directs others
- Strong communicator: equally at ease explaining a routing issue to Product or Marketing as debating a fix with a supplier's NOC team
- Ownership without a script: sees a bottleneck and fixes it rather than waiting to be asked
- Genuinely commercial: understands a dropped call or bad route costs real money and a real user's trust
Nice to have
- Familiarity with Digitalk Cloud Carrier (DCC), the current routing platform
- Working technical literacy in SIP signalling and SBC concepts
Benefits
- €1,500 annual personal development budget, plus access to company-wide training sessions
- 25 vacation days
- Option to swap two public holidays per year for days that better reflect your culture or beliefs
- Recharge Fridays, unlocked when team targets are met
- Work from another city or country for up to 2 weeks per year
- Weekly team lunch every Thursday
- Regular team moments and outings
- Company laptop and all the tools you need
- Monthly phone allowance and commuting allowance
- Collaborative environment where you can learn from others, take ownership, and contribute to a meaningful mission
How to get hired
- 1Recruiter screening
- 2Hiring manager screening with COO
- 3Technical interview
- 4Case study
Apply
Direct apply at Talk360
Opens the job posting at Talk360
About Talk360
The most accessible and reliable calling app for African diaspora communities
Talk360 is a global communications platform connecting more than 6 million people worldwide last year. Founded to become the most accessible and reliable calling app for African diaspora communities, it has grown from early-stage scale-up to a disciplined, sustainable business, spun off its payments arm into NjiaPay, stepped into the gap left by the discontinuation of Skype, and achieved profitable growth from 2025 onwards. It is now launching embedded calling products within partner platforms.
Mission
To become the world's most trusted way to call any real phone number — connecting migrants, travellers, professionals, and businesses across the globe.
Key facts
- Global communications platform
- 36,000 calling corridors and over 100 million calling minutes
- Connecting more than 6 million people worldwide last year
- Spun off payments arm into NjiaPay
- Stepped into the gap left by the discontinuation of Skype
- Achieved profitable growth from 2025 onwards
- Launching first embedded calling products within partner platforms