HM
Service Network Manager (m/w/d) – Partnernetz & HEERO Cloud
Contract type
Ongoing
Work mode
Hybrid · Munich, Germany
Experience
3 years
Job description
You will build and run the service network that keeps HEERO Motors' new vehicle generation on the road, developing service partners across DACH and enabling them technically and digitally.
At a glance
- Work mode
- Hybrid · Munich, Germany
- Languages
- German – fluent, English – good
What you'll do
- Expand the partner network: develop existing service partnerships, win new partners, negotiate agreements and ensure area coverage for the new generation
- Enable partners: build and personally deliver training programs for high voltage, diagnostics and maintenance, on site and digitally
- Onboard partners to the HEERO Cloud: vehicle data, diagnostics, orders, parts and warranty in one end-to-end process
- Bring AI into service practice together with the tech team: AI-supported remote diagnostics, predictive maintenance and automated service processes
- Make service quality measurable: manage downtime, first-time fix rate and customer satisfaction, feed field feedback back into product and development
- Be the face of service: first point of contact for partners and fleet customers when it matters
What we're looking for
- Several years of experience in after sales, service or dealer network management, ideally commercial vehicles or e-mobility
- Technical background, e.g. automotive master technician, technician or engineer; high-voltage qualification is a plus
- Experience with diagnostic, service or dealer management systems and genuine interest in AI and digital processes
- Experience training people and convincing partners
- Hands-on mentality and high willingness to travel – regularly on site with partners, not just on calls
- Very good German, good English
Nice to have
- High-voltage qualification
Benefits
- Help build a service network from the ground up – with your name on it
- An AI-native company with its own cloud platform where service is rethought
- Short lines to management and the board, fast decisions
- A team driving the backbone of the European economy electrically into the future
- Hybrid working, corporate benefits, good public transport connections, free parking and regular team events
How to get hired
- 1Apply with your CV and briefly tell us how you get a new service partner ready in 30 days
Apply
About HEERO Motors
Reliability is not a promise in the brochure, but a system
An AI-native company with its own cloud platform that rethinks service for its vehicles.
Mission
To lead the backbone of the European economy electrically into the future
Key facts
- Service partners in the field are connected via the HEERO Cloud and supported by AI
What they value
- Reliability as a system rather than a brochure promise